Customer Service Representative jobs in United Kingdom

We’re on a mission to drive the renewable energy revolution across the globe and are hiring to grow our Solar or Air Source Heat Pump sales teams. We have established a strong UK energy market presence and award-winning customer service, and we’re expanding into low carbon technologies such as Solar, Air Source Heat Pumps and EV Charging. Our leads come from engaged customers who expect our renowned 5* service, and you’ll be part of a team helping customers adopt clean, green energy.

We’re looking for people who are passionate about Octopus Energy’s mission and want to grow their careers with us. A proven track record of exceptional customer experience, excellent listening skills, confidence on the phone in a B2C capacity, and a drive to exceed KPIs are essential.

As an equal opportunity employer, we are committed to providing equal opportunities, an inclusive work environment, and fairness for everyone.

• Develop and establish your sales pipeline with customers – from lead through to delivery and accomplish sales & orders in line with our KPIs
• Explain the benefits of Low Carbon Technologies, Solar and Air Source Heat Pump systems and Octopus Energy as a provider – our Learning & Development Team will guide you through the 4-week induction
• Provide exceptional customer service through the sales process and record customer feedback in our Customer Relationship Management system (CRM)
• Become an expert in finding customers their perfect solution to future proof their homes and drive energy independence
• Be a real advocate for our technology and explain its value in a jargon-free environment

• A love of the buzz you get when exceeding targets and earning incentives and commissions
• A solution-focused approach and positive outlook, especially when overcoming objections
• Strong organisational skills and the ability to manage your own time and workload effectively
• Enjoy dynamic, active office environments and the ability to adapt to change in a fast-moving business
• A desire to work within sales and grow your career

• Starting salary of £24,900 per year
• Commission structure with £10k OTE per year (uncapped earnings)
• Equity share options in Octopus Energy
• A unique culture that values autonomy, co-ownership, and opportunities to contribute to projects that break new ground

• We may be in touch to discuss your application after eligibility questions. If it seems like a good fit, you’ll be invited to an in-person assessment day to meet the team, complete exercises, and learn more about life at Octopus

Are you ready for a career with us? We want to ensure you have the tools and environment you need to unleash your potential. If you require specific accommodations, let us know and we’ll tailor the interview process for comfort and maximum impact.

Studies have shown that some groups of people are less likely to apply unless they meet 100% of the job requirements. We encourage you to apply if you’re interested. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset, and our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.