Customer Service Representative jobs in United Kingdom
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Job summary
A leading luxury retail company in Bracknell is seeking a Festive Rituals Advisor. In this role, you'll engage customers, provide expert product advice, and contribute to an exceptional customer experience. Ideal candidates have retail or hospitality experience, a strong customer service mentality, and the ability to work collaboratively in a team. Opportunities for training and career growth are available.
Qualifications
- Relevant experience in retail or hospitality.
- Ability to connect with customers in a memorable way.
- Professional demeanor and excitement about the brand.
Responsibilities
- Engage directly with customers to provide product guidance.
- Maintain store cleanliness and presentation standards.
- Collaborate with Store Manager and team to achieve goals.
Skills
We are looking for Rituals Advisors for the Festive Season!
At Rituals, we created an extensive collection of luxurious yet affordable home body cosmetics. As our products, every Rituals customer is unique. With your skills and knowledge, you can guide each one to the right products to meet their needs.
You are all about customer experience.
As a Festive Rituals Advisor, you are part of our store team. You engage directly with our customers, listen, and advise them on which of our products are the perfect match for them. You turn every customer interaction into a memorable customer experience.
The above characteristics are what make you the ideal Festive Rituals Advisor.
You can give new meaning to the words 'aim big, act small' by:
- Working closely with your Store Manager and Assistant Store Manager to reach your goals and the Store targets.
- Interacting with customers and providing ‘Best in Class’ customer experience.
- Following Store safety procedures.
- Keeping the Store clean and tidy, so that our products are always presented according to Rituals standards.
In addition, you will become an expert in our Rituals products and treatments. You will enjoy plenty of opportunities to expand your knowledge and luxury retail skills through our various training programs, with many exciting opportunities to grow in your career.
This is you.
High on energy, low on ego and with a little bit of humour. You are also ‘one of a kind’ because of your ability to connect with customers and make them feel at home in our shops. In addition, as a Rituals Advisor you are professional and excited about our brand. You know how to share that excitement by showing our customers how our products can make them feel good. And on top of that, you have:
- Relevant experience in a similar position within retail or hospitality.
- A customer-service mentality and team-player’s work ethic.
- Decision making and problem-solving skills.
- Eye for detail, organised and structured.
All your information will be kept confidential according to EEO guidelines.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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