Customer Service Representative jobs in Deutschland

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

Smartsheet is looking for a Strategic Account Executive to join our Strategic Accounts team in the Large Enterprise organisation. You will play a leadership role in executing our Strategic Accounts sales strategy to rapidly expand a small set of Global 2000 accounts and will report to the Regional Director of Large Enterprise - EMEA.

• Exceed quarterly and annual software and services sales quotas by driving expansion sales within a territory of strategic, high-value accounts
• Have expertise in using tools to gain account insights and deliver prospecting messages (e.g Tableau, Marketo, Outreach, LinkedIn Sales Nav)
• Lead a full account team (Sales Engineering, Consulting, Customer Success, Marketing and Sales Development) to develop messaging and execute prospecting plans in line with an overall account vision
• Develop short and long-term growth and renewal strategies across your customer base
• Create effortless buying experiences for your customers and turn change agents into champions
• Be an expert in finding and surfacing customer pain points and leading the creation of solutions to solve this pain
• Leverage internal stakeholders for maximum impact across the sales cycle
• Execute complex, high-value solution-based sales processes
• Deep project management expertise to execute deals with precision (ability to identify risk to the plan, anticipate risks, hold customers to account, communicate clearly and effectively)
• Maintain clean sales hygiene with all relevant systems updated weekly (SFDC, Smartsheet, etc)
• Perform other duties as assigned

• Demonstrated enterprise sales success, with a track record of exceeding assigned quotas and receiving recognition for high-performance
• 7+ years of experience selling enterprise software, preferably emerging SaaS solutions
• Demonstrable experience building relationships with Global 2000 senior line-of-business and IT executives, as well as operational managers
• Proven ability to manage a large and diverse pipeline of sales opportunities
• Proven experience in developing successful go-to-market strategies
• Demonstrable experience executing complex, solution-based strategic sales processes
• Proven experience working in a fast-paced, evolving, high-growth company
• Leverage MEDDIC & Challenger Sale to identify and mitigate risks
• Comfort in ambiguity with the ability to translate complexity into clarity
• High humility with a mindset of continuous improvement
• Curious, creative and able to respectfully challenge
• Excellent interpersonal skills with the ability to work cross-functionally within the organisation, and thrive in a collaborative environment
• Motivate and lead to embody Smartsheet’s core values operate with grit and a sense of urgency
• Exceptional storyteller with the ability to create compelling narratives
• Capable of applying 'Industry' experience to bring a compelling and data driven perspective
• Legally eligible to work in the UK on an ongoing basis

• Employer-paid Private Medical and Dental, additional cost for family members
• Monthly contributions toward your pension
• Monthly stipend to support your work and productivity
• 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.
• Teleworking options from any registered location in the UK (role specific)

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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