Inside Sales Executive

SoftwareONE; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global software solutions provider is seeking an Operations Manager responsible for enhancing customer experiences and managing escalations. The ideal candidate should have a customer-focused mindset, experience in IT, and proven operations management skills. Proficiency in Outlook, Word, Excel, and PowerPoint is required. Join a dynamic team committed to driving client success in a fast-paced environment.

Qualifications

• Customer-focused mindset with excellence.
• Experience working in IT business is essential.
• Proven success in an operations management role.

Responsibilities

• Client onboarding and developing delivery strategies.
• Monitoring end-to-end delivery processes.
• Acting as first point of contact for customer escalations.

Skills

Customer-focused mindset

Operations management

IT business experience

Excellent communication skills

Attention to detail

Problem solving skills

Tools

Outlook

Word

Excel

PowerPoint

Job description

Overview

SoftwareOne is a leading global software and cloud solutions provider that helps organizations migrate and modernize workloads and applications in the cloud. The company enables clients to navigate and optimize software and cloud changes, with a global footprint of 9,200 employees, 7,500 software brands, and delivery capabilities in ninety countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX.

About the role

Operations Manager is the delivery counterpart to the Account Manager and plays a key role in the Elite and DSC delivery model. The role is assigned to strategic account(s) (Elite/DSC) and is responsible for maintaining the overall customer experience, managing escalations, and collaborating with the DSC/Sales teams. The Operations Manager liaises with off-catalogue Independent Software Vendors (ISVs) to process requests to quote cases and supports the seller with operational tasks to enable the sales team to focus on core selling activities.

Main functions and responsibilities

• Client onboarding
• Developing and implementing the delivery strategy for the customer, including scoping, quoting, and renewal (off-catalogue)
• Monitoring end-to-end delivery process
• Coordinating and supporting a team of Operations Managers (across applicable countries)
• Improving customer satisfaction by monitoring pending requirements for the assigned account(s) globally and across different teams
• Acting as the first point of contact for customer escalations and coordinating with internal teams to provide solutions and prevent recurring problems
• Ensuring all Delivery SLAs are met (speed, quality, credit & rebill)
• Demonstrating customer operation knowledge through feedback and behavior insights

What we need to see from you

• Customer-focused and excellence mindset
• Experience working in IT business
• Proficient with Outlook, Word, Excel, and PowerPoint
• Proven success in an operations management role
• Excellent customer-oriented communication, organization, follow-up, multitasking, and time management skills
• Effective comprehension and paraphrasing skills
• Excellent problem solving and consultative skills
• Attention to detail

Nice to have

• Cloud service experience

Soft Skills

• Disciplined
• Multitasking
• Excellent organizational skills
• Highly motivated and results oriented
• Ability to work in a fast-paced team sales environment with minimum supervision
• Solid problem solving and consultative skills
• Excellent verbal and written communication skills

Accommodations

At SoftwareOne we are committed to promoting equal opportunities and an inclusive environment. We value diversity and prohibit discrimination or harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected characteristic. We provide equal employment and advancement opportunities based on qualifications, skills, and abilities. Our employees are expected to uphold this policy and treat each other with respect. Any complaints will be promptly investigated, and appropriate action will be taken. We encourage employees to report any discrimination or harassment and actively support our commitment to equal opportunities. Our policy applies to all aspects of employment.