Customer Service Manager jobs in United Kingdom

PORCELANOSA, a global leader in the innovation, design, manufacture, and distribution of Tile, Kitchen, and Bath products, endeavors to be the industry leader by providing trendsetting, cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products, and dependable services to its clients. Through a dynamic company-owned and independent distribution network,

Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain. Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service. Porcelanosa has experienced incredible growth over the years, and today our global presence extends to over 140 countries through more than 400 company-owned showrooms, distribution centers, and an extensive network of independent distributors and retailers.

1. Be fully conversant with the complete range and technical specifications of our products to facilitate suitable procurement solutions that meet customer needs.
2. Ensure regular contact with local developers, interior designers, and architects to provide up-to-date specifications and price lists.
3. Develop and encourage existing and prospective customers to purchase Porcelanosa products over competitors based on product quality, unique solutions, and service.
4. Introduce all new products and services offered by Porcelanosa in line with current business strategy.
5. Stay aware of market trends, competitors’ activities, product ranges, strengths, and weaknesses.
6. Aim to accomplish and exceed set sales targets monthly and annually.

1. Excellent management and people skills.
2. Clear, positive communicator with good negotiation and influencing skills.
3. Relevant experience in face-to-face customer sales or possess the traits to fulfill this role.
4. Driven individual who strives to bring in new business and maintain existing accounts.
5. At least 1 year of experience in a similar role.
6. Preferably with a background in Kitchen, Bathroom, or Tiles.
7. Must hold a UK driving license.

• Working hours: 08:00 – 17:30, Monday to Friday.
• Sales commission scheme and company car.