Customer Service jobs in United Kingdom

We are currently recruiting for a Retail Sales Advisor to work the following:

• 30 hours a week, Tuesday afternoon (11:45 am – 5:45 pm) then Wednesday, Thursday & Friday (8:45 am – 5:45 pm) – some flexibility will be required.
• Hourly Rate £12.30 / Annual Salary £19,188

Would you like to work for a business with over 40 years trading under their belt who have become a global success story? Where we really look after our colleagues future careers and actively encourage internal promotions; last year 1 in 5 of our roles filled were due to internal promotions.

You will contribute to the daily operations of the store. Be passionate and driven to achieve excellent store sales performance and agreed key performance indicators, whilst delivering first‑class customer service. Maintain a well‑presented commercial environment in line with company policies, creating a safe place for all store visitors. If you are looking for a role as a Retail Sales Advisor, then read on and consider putting in an application – we love to hear from you.

• Deliver first-class customer service in line with Nisbets expectations, ensuring all customers’ needs are met and customers repeatedly return.
• Take ownership of contributing to store sales targets and KPIs including Revenue, Margin, Conversion, Footfall, Quotes and ATV to maximise profitability of the store.
• Contribute to the store outreach plan, with the use of your own local knowledge, which may include but is not limited to outbound sales calls, visiting customers and participate in meetings and events in store.
• Partake in general shop floor duties, including stock replenishment and processing deliveries.
• Ensure Visual Merchandising standards are met to drive customer engagement and repeat customer through maximizing Store KPIs.
• Accurately complete stock auditing tasks in line with managers guidance.
• Process customer payment transactions whilst adhering to policy.
• Be accountable for reading, understanding, and adhering to all retail policies communicated by your line manager.
• Uphold great standards of cleaning in areas of shop floor, back areas, windows, fitting rooms to create a healthy environment for customers and colleagues.
• Treat all visitors to the store with respect and consideration using training provided to assess and approach difficult situations with the aim of a positive solution.
• Adhere to Health and Safety guidelines to ensure a safe environment for all visitors to the store.
• Proactively ask questions to ensure comprehension of all working practices and procedures.

• Competitive hourly rate and a benefits package.
• Performance‑related bonus paid quarterly onto your annual salary (pro‑rata for part‑time).
• 20 days holiday plus an attendance bonus which can mean up to 4 days additional annual leave or a cash payment.
• Christmas Gift Payment.
• Ongoing training and support, in‑store and through our learning management platform.
• Excellent opportunities for career development, in retail or the wider business.
• Access to hundreds of high‑street discounts.
• Staff discount applicable to all products and up to 60 % on own brand products.
• Employee Assist programme with access to 24‑hour counselling.

The ideal candidate should have a passion for customer experience and satisfaction with a proactivity and willingness to go the extra mile to find the right solution for the customer. They should take pride in personal and store standards, continuously looking for ways to improve the customer experience.

• We look for natural communicators, someone who is personable and sociable and wants to work for an ever‑growing business.
• We need a good level of IT literacy as you will be preparing quotes for customers and operating different systems and using Excel, Word and Outlook.
• Someone who is commercially focused and motivated by hitting store targets.
• Someone with a great work ethic and driven to work hard and contribute to the store’s success.
• Enjoys working as part of, and contributing to, a successful team.
• Organised with great time‑keeping.
• Basic numeracy, literacy & IT skills.
• Great verbal and written communicator.
• Driven by team and personal success.

Whilst the above is a suggested list of attributes for the role, Nisbets values diversity and is committed to creating an inclusive environment. We welcome applicants from diverse perspectives and backgrounds. Unique thinking is an asset to our teams.

Please note: The role involves a level of physical activity, such as standing for extended periods, lifting and moving items up to 25 kg. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.

Here at Nisbets, we aim high and we dream big. From a one‑man operation in 1983 to the UK’s market leader today, it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again.

We’re looking for experts, passionate, forward‑thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.

Ready to take the next step with us? Apply today.