Customer Services Assistant

IKEA; Bletchley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading home furnishings retailer is looking for a Customer Service Assistant in Bletchley, United Kingdom. This role focuses on assisting customers with returns and inquiries to ensure a positive shopping experience. The ideal candidate will have strong customer service skills, be computer literate, and be able to work well in a team. Competitive hourly pay of £14.15 for 16 hours over four days per week, with ample opportunities for flexibility and additional benefits. Join us to make a difference in customers' lives!

Benefits

15% IKEA discount

Life Assurance

Enhanced pension contributions

Free meal options

Flexible working options

Qualifications

• Adept at juggling several responsibilities.
• Confidence in dealing with various customers and complaints.
• Ability to work with technology.

Responsibilities

• Assist customers with returns and product issues.
• Ensure safety and security in the store.
• Resolve customer complaints positively and quickly.
• Handle customer payments accurately.
• Support customers with product assembly issues.

Skills

Customer first mindset

Computer literacy

Problem-solving skills

Teamwork

Job description

IKEA Milton Keynes are looking to welcome a Customer Service Assistant to join our team.

A customer service assistant at IKEA helps shoppers with returns, product issues, and general inquiries to ensure a smooth and positive experience.

WHAT WE OFFER

• The Start Date of employment will be: 30th January 2026
• Competitive hourly rate of £14.15per hour.
• 16 Hours over 4 days per week working day shifts, evenings and both weekend days between the hours of 9am and 9.30pm. You will receive every 4th weekend off
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

• Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.
• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• End of year gift, Family Friendly policies and benefits.
• Free healthy meal option, salad bar, fruit, and hot/cold drinks
• ..as well so much more! Full Benefit List https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/

WHAT YOU'LL NEED TO HAVE

• You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
• Customer first mindset, where you make the customer feel valued and supported in everything you do.
• Computer literate and able to work with technology.
• Confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

WHAT YOU'LL BE DOING DAY TO DAY

• You have the knowledge, and desire to make customer payment easy. Using the till to accurately register products and register payment from customers according to given routines.
• You ensure our store is always a safe and secure environment for visitors and colleagues and follow cash handling procedures to ensure the security of money handling.
• You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many

RECRUITMENT PROCESS INFORMATION

• Let us know if you require any adjustments to be made during the interview process as soon as possible.
• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a virtual interview.
• We understand not everyone will be successful, but we promise to keep you informed either way.
• For any advice or support, email Recruiter [e-mail] and I will be happy to help!