Customer Services Executive

Softcat plc; Marlow, Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading IT infrastructure provider is seeking a Customer Services Executive in Marlow to manage the returns process, assist with customer billing issues, and support sales teams. The ideal candidate will be highly organized, possess excellent communication skills, and thrive in a collaborative team environment. The company offers flexible working patterns, including hybrid work options and a competitive salary with benefits.

Benefits

Pension

Share incentive plan

Life Assurance

Holiday

Vouchers

Partner/family benefits

Maternity support

Paternity support

Adoption support

Qualifications

• Strong ability to learn quickly and retain information.
• Proven experience in customer service or a similar role.
• Understanding of financial transactions and processing.

Responsibilities

• Manage the returns process from start to finish.
• Process requests for return and credits.
• Resolve queries and discrepancies with customers and suppliers.
• Assist sales teams with internal processes.

Skills

Highly organized

Attention to detail

Ability to multi-task

Excellent telephone manner

Excellent communication skills

Administration skills

Job description

Would you like to kick start your career in a supportive,collaborativeand innovative company?

Do you enjoy working as part of an enthusiastic, passionate,and collaborative team?

Join our Customer Services Team

Softcat is one of the UK's Leading IT Infrastructure providers and a FTSE 250 listed company. We're passionate about outstanding employee satisfaction and world-class customer service – both which inspire our flexible, friendly approach to business. You will be joining Softcat's Customer Services Team in our Marlow Head Office. The Customer Services teams primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams. You will be working in a busy and friendly team, with a great working atmosphere.

Success. The Softcat Way.

Softcat is a major UK success story in technology solutions. We're a £1 billion+paturnover business with offices nationwide and a sterling industry reputation.We help customers to use technology to succeed, by putting our employees first.Our success is down to our people – and the platform we give them to prove their potential.

Be part of ateam that enables business growth

We are looking for a Customer Services Executive to complement the existing team, and to act as a support to our customers and sales teams. The main purpose of the role is to take responsibility for the day-to-day organisation and smooth running of the returns process.

• Processing requests for return and or credits
• Unravelling and resolving all queries and discrepancies with both customers and suppliers.
• Processing credit and reinvoices for our customers, working closing with our credit control team.
• Resolving duplicate shipments with our Accounts payable team and suppliers.
• Understanding internal processes and systems in order to provide our sales teams with assistance and advice.
• Good understanding and accurate processing of financial transactions such as raising customer and supplier credits and the impact this has on the wider business.
• Dedicated Customer Service rep for several Sales teams.

We'd love you to have

• Someone who is highly organised with high attention to detail
• Ability to multi-task
• Able to learn quickly and retain lots of information.
• Someone not afraid to roll their sleeves up and work hard
• Have an excellent telephone manner
• Excellent communication and administration skills

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working– 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Anyinformation you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authenticallyyouas possible when submitting your application to showcase your true and whole self.

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We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:

Pension

Share incentive plan

Life Assurance

Holiday

Trips

Vouchers

Partner/family Benefits

Maternity, Paternity and Adoption support