Human Resources Assistant

Corporate Travel Management (CTM) UK / EU; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading travel management company seeks an HR Assistant in Bradford to support a dynamic HR team. The successful candidate will manage onboarding, HR administration, and payroll processes. Ideal for someone with HR experience and excellent communication skills, the role promises a diverse work environment and growth opportunities in the travel industry. Join us to help shape the employee experience in a vibrant office atmosphere.

Benefits

Hybrid working model

Employee wellbeing platform

Learning and development opportunities

Qualifications

• Experience in HR administration or a similar support role.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work discreetly with confidential information.
• Confidence in multitasking and managing deadlines.
• Experience using HR systems (ADP experience desirable).
• Payroll administration experience (advantageous but not essential).

Responsibilities

• Coordinate end-to-end onboarding, including issuing documentation and scheduling inductions.
• Maintain and update employee records in HR systems.
• Act as a first point of contact for employee and manager HR queries.
• Process monthly payroll changes including sickness, starters, leavers, and absences.

Skills

HR administration experience

Organisational skills

Communication skills

Customer service skills

Confidentiality

Multitasking ability

HR systems knowledge

Payroll administration

Education

CIPD qualification

Tools

ADP

Job description

Full-Time • Office Based • Bradford, UK

Hours : 9 : 00 – 17 : 30, Monday to Friday

Some travel to London or Glasgow offices may be required

Now boarding : Your career in travel is ready for take-off.

Corporate Travel Management (CTM) is experiencing an exciting period of growth as global travel continues to expand. If you're ready to develop your HR career within a leading global travel organisation, we’d love to hear from you.

At CTM, our people sit at the heart of everything we do. Our diverse, passionate team is the reason we are an award‑winning Travel Management Company, and we’re committed to welcoming like‑minded individuals who share our enthusiasm.

About CTM

CTM is an award‑winning provider of travel services across corporate, events and sports markets. Founded and headquartered in Australia, CTM now operates across Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk

About the Role

Reporting to the HR Business Partner (HRBP) based in Bradford, you will join our UK & Europe HR team, supporting around 550 colleagues across the region. As an HR Assistant, you’ll provide comprehensive support across the full employee lifecycle, from onboarding and HR administration to payroll changes, helpdesk support, and employee relations administration. You will also support facilities, health & safety, and office‑related activities for the Bradford office.

This role is ideal for someone who enjoys variety, takes pride in accuracy, and thrives in a people‑focused environment.

Key Responsibilities

Onboarding & Offboarding

• Coordinate end‑to‑end onboarding, including issuing documentation, scheduling inductions, and completing pre‑employment checks.
• Complete and record right‑to‑work checks in line with legal requirements.
• Maintain accurate HR system data for all starters and leavers.
• Support offboarding processes including resignation handling, preparing exit materials, and system updates.

HR Administration

• Maintain and update employee records in HR systems (ADP).
• Draft HR documents such as contract changes, confirmation letters, and employment references.
• Track probation periods and notify managers of required actions.
• Support benefits administration and HR projects as required.

Employee / Manager Support

• Act as a first point of contact for employee and manager HR queries.
• Log, track, and process requests such as flexible working, welfare meetings and contractual changes.
• Prepare outcome letters and update employee files.

HR Helpdesk

• Manage and respond to queries via the Fresh Service ticketing system.
• Provide timely, accurate advice or elevate to HRBP where appropriate.
• Meet service‑level targets for ticket resolution.

Payroll

• Process monthly payroll changes including sickness, starters, leavers, absences, and contract amendments.
• Ensure accuracy of payroll data and liaise with payroll teams to resolve queries.Assist employees with payroll‑related questions.

HR Helpdesk & Customer Service

• Serve as the first point of contact for employee queries via Fresh Service.
• Provide timely and accurate responses or elevate where appropriate.
• Monitor and meet service‑level targets for ticket resolution.

Employee Relations Support

• Support HRBP’s employee relations matters.
• Attend meetings as a note‑taker and prepare accurate investigation notes and summaries.
• Handle sensitive information confidentially and in line with best practice.

Compliance & Health & Safety

• Ensure HR processes comply with policies and legal standards.
• Assist with HR reporting and audit preparation.
• Support health & safety activities across Bradford, London, and Glasgow offices.
• Manage visitor passes in line with policy.
• Support facilities management tasks for the Bradford office (supplier coordination, office supplies, car park access, liaising with the landlord, and managing fixtures and fittings).

About You – Skills & Experience

We’re looking for someone who has :

• Experience in HR administration or a similar support role
• Strong organisational skills and attention to detail
• Excellent communication and customer service skills
• Ability to work discreetly with confidential information
• Confidence in multitasking and managing deadlines
• Experience using HR systems (ADP experience desirable)
• Payroll administration experience (advantageous but not essential)
• CIPD (scope for training in role)

Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first‑class moments.

What to expect from the recruitment process

• Every hire starts with a chat with our Talent Acquisition team; if your profile is selected you will be contacted by phone or email (please check your spam folder).
• Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams.
• If you are successful we will invite you to our office for a final stage interview.

Wherever possible we will provide you with feedback, however we are a small team and often we won’t be able to do so until after we fill the vacancy.

CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company. Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status. This call is confidential and conducted by HR professionals only.

CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

Reward & Recognition

Our learning platform CTM Learning, our annual conference the All Stars, our High‑Performance programme and a global leadership programme.

Employee Wellbeing and Flexibility

Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash and our mental health first aiders.

Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work‑life balance. We are committed to finding a setup that works for you and the business.

Sustainability Focus

Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at [e-mail]