Public Sector Sales Support Specialist

The Wave; North East; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading national business water retailer is seeking a Public Sector Sales Support Specialist. This entry-level position will involve coordinating with various internal teams, generating reports, and improving sales processes. Ideal candidates will have strong organizational, listening, and team skills, alongside an eagerness to learn about public procurement and sales strategies. The role promises a supportive work environment with opportunities for personal development and flexible working arrangements.

Benefits

Excellent pension scheme

Bonus potential

Perkbox membership

Income protection scheme

Personal accident insurance

4x salary life assurance

Free onsite parking

24 days holiday rising to 26

A day off for your birthday

Half a day on Christmas Eve and New Year's Eve

The option to buy holidays

1 day paid volunteering

Healthcare cashback and treatment scheme

Cycle to work scheme

Free flu shots

Qualifications

• Entry-level position in sales with a focus on learning and development.
• Ability to manage multiple tasks and deadlines effectively.
• Professional approach and reliability.

Responsibilities

• Coordinate with internal teams for campaign and pricing support.
• Generate reports to track KPIs and efficiency.
• Identify improvements in sales processes.

Skills

Organisation skills

Listening and questioning skills

CRM systems proficiency

Results-driven attitude

Team player

Tools

Office Suite

Job description

The Public Sector Sales Support Specialist role is about supporting the growth and retention of Public Sector customers by assisting with new business development and customer management activities. It's an entry-level position into a sales career, offering training and exposure. The role combines sales support, customer service, and administrative responsibilities, with a strong focus on learning public procurement, sales strategy, negotiation, and stakeholder management for future progression.

WHAT WILL YOUR TYPICAL DAY LOOK LIKE?

• Coordinate with internal teams: Work with the Marketing team to assist in campaign data, the Onboarding team to promote a right first-time approach for our customer journey and the Pricing team for quotes.
• Generate reports: Update dashboards, identify customer renewals, track KPIs, and highlight any discrepancies.
• Process improvements: Identify inefficiencies in sales processes and suggest improvements.
• Participate in coaching or training sessions for personal development.
• Organisation skills: Ability to manage multiple tasks, deadlines, and work streams effectively.
• Strong listening and questioning skills for customer interactions and internal coordination.
• Comfortable with CRM systems, Office Suite and learning new systems.
• Professional and flexible approach.
• Reliable and trustworthy.
• Results-driven and proactive.
• Team player with initiative and innovation.
• Openness to training, feedback, and continuous development.

Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We're dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021, reclaim the title in 2023. Most recently, we celebrate the win again in 2025, where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.

The culture at Wave is like nowhere else. We're committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you'd be part of a team of over 300 people working flexibly across two UK based offices. You'll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.

Benefits

• Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
• Bonus potential
• Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes
• Income protection scheme
• Personal accident insurance
• 4x salary life assurance
• Free onsite parking
• Time off
  • 24 days holiday rising to 26 (plus bank holidays)
  • A day off for your birthday
  • Half a day on Christmas Eve and New Year's Eve
  • The option to buy holidays
  • 1 day paid volunteering
• Wellbeing
  • Hybrid/Flexible working
  • Healthcare cashback and treatment scheme
  • Cycle to work scheme
  • Annual conference and Christmas party
  • 24/7 Employee Assistance Programme
  • Free flu shots
• Family Friendly
  • Enhanced maternity and paternity pay
  • Enhanced shared parental and adoption leave
  • We care about you as an employee and have a range of resources available to both you and your family