Credit Controller (Maternity Cover)

DYKA; Carlisle; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading drainage solutions provider in the UK is seeking an experienced Credit Controller to manage a ledger of approximately £2 million and 750–1000 customers. This role requires excellent organizational skills and attention to detail. Responsibilities include managing customer accounts, ensuring cash collection targets are met, and resolving inquiries. The ideal candidate will have proven experience in credit control and strong communication skills. This is a maternity cover position offering a dynamic work environment.

Qualifications

• Proven experience in credit control is required.
• Professional telephone manner and strong communication skills are essential.
• Attention to detail and accuracy are critical.

Responsibilities

• Manage all aspects of credit control for your ledger.
• Prioritise workload and contact customers for cash collection.
• Allocate all incoming payments to customer accounts.

Skills

Credit control

Communication

Organizational skills

Attention to detail

Excel proficiency

Tools

SAP Business One

Job description

Company Description

At JDP we’re experts in civils drainage and water management. For over 50 years we’ve been combining quality products, knowledgeable staff, dedicated delivery, a national branch network and technical assistance to be a one-stop shop for our customers. All this and focusing on excellent customer service is why we continue to succeed and grow. We also pride ourselves on being a great company to work for!

Job Description

JDP are looking for an experienced Credit Controller to join our established team on a maternity cover basis. This is a fantastic opportunity to work in a dynamic environment and play a key role in managing our credit control function.

About the Role

You will be responsible for managing your own ledger with an approximate value of £2 million, covering 750–1000 customers. This role requires excellent organisational skills, attention to detail, and the ability to work independently while meeting individual and team targets.

Key Responsibilities

• Manage all aspects of credit control for your ledger
• Prioritise workload and contact customers to ensure cash collection meets monthly targets
• Accurately allocate all incoming payments to customer accounts
• Communicate effectively with head office departments, branches nationwide & regional sales offices.
• Handle incoming customer calls and resolve queries or escape as needed
• To resolve invoice queries and raise credit notes promptly
• Make informed credit limit decisions and manage stop lists for overdue accounts
• Troubleshoot recurring issues and implement solutions
• Maintain and update customer credit limits, including obtaining higher limits for key customers through our credit insurance provider
• Liaise with Solicitors on overdue debt
• Follow company procedures to escalate potential bad debts

Qualifications

• Proven experience in credit control
• Professional telephone manner and strong communication skills
• High level of accuracy and attention to detail
• Confident in using Excel spreadsheets
• Knowledge of SAP Business One is advantageous but not essential
• Good understanding of customer operations and best practices in customer service