Customer Service Coordinator

Forrest Recruitment; Wythenshawe; On-site; GBP 29,000; Full time

Job summary

A leading manufacturing company in Wythenshawe is seeking a Customer Service Co-ordinator to join their dynamic team during a period of growth. You will be the first point of contact for customer inquiries and responsible for processing orders, communicating with clients, and using a CRM system to manage customer information. Proven experience in a similar role is required. This is a great opportunity to work in a successful business that values its employees.

Qualifications

• Proven experience in a customer service role.
• Ability to work effectively in a team environment.
• Excellent communication skills.

Responsibilities

• Process daily orders from customers.
• Communicate with customers regarding orders.
• Utilize CRM to maintain customer details.

Skills

Processing orders

Customer communication

CRM utilization

Fact-finding

Tools

CRM system

Job description

Customer Service Co-ordinator Wythenshawe £29,000doe

Our client is a leading manufacturer and distributer who are looking for a dynamic, pro-active and enthusiastic Customer Service Co-ordinator to join their team during an exciting period of growth. Working in a well-established team, you will be the first point of contact for all incoming Customer contact.

Responsibilities

• Processing of daily orders received from B2B and B2C customers, via phone
• Fact-finding about customer needs, providing quotes and following up enquires
• Responding and communicating with customers regarding customer orders and stock queries
• Tracking customer orders, liaising with couriers and seeing through to successful delivery
• Utilising a CRM system to maintain customer details and process orders
• Arranging returns and collections and issuing customer accounts with credits
• Recording complaints in the system and circulating to relevant staff members

If you have proven experience working in a similar role and are looking to work for an exciting and successful business who take pride in providing a great place to work, then please get in touch.

For more information, call Laura/Lisa on (phone number removed) or email your CV FAO: Laura/Lisa

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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