Customer Care Advisor

Orbit Group; Coventry; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A customer service-oriented company in the United Kingdom is seeking a Customer Care Advisor to enhance customer experiences through effective communication and problem-solving. In this role, you will take ownership of customer journeys, ensuring issues are resolved smoothly. The ideal candidate will have proven customer service experience, strong interpersonal skills, and the ability to work collaboratively. The position offers flexible working opportunities and professional development.

Benefits

Flexible working opportunities

Training programmes

Wellbeing programmes

Qualifications

• Proven experience in delivering excellent customer service.
• Ability and desire to learn housing knowledge and improve customer service skills.
• Demonstrate interpersonal skills and communicate effectively.

Responsibilities

• Own the Customer journey and resolve issues promptly.
• Communicate proactively to keep all updated.
• Collaborate with teams to ensure a positive experience.
• Champion accurate data in customer records.

Skills

Excellent customer service

Interpersonal skills

Active listening

Problem-solving with empathy

Tools

MS Office Packages

Job description

As a Customer Care Advisor, your role is all about helping customers‑whether it's over the phone, through other contact channels such as email and web chat. You'll be there to listen, understand, and support customers, making sure they feel valued and cared for in every interaction. You'll work closely with colleagues and partners to find solutions, resolve issues with care and accuracy, and always keep our commitment to respect, care, and growth at the heart of what you do.

Responsibilities

• Own the Customer journey – you will want to take responsibility for resolving issues, ensuring smooth resolution.
• Communicate proactively – keep customers and colleagues updated in a timely manner.
• Collaborate for success – work with teams across Orbit and externally to ensure a positive experience.
• Champion accurate data – be meticulous and accurate in updating customer records.

Qualifications

• Proven experience in delivery of excellent customer service.
• Ability and desire to learn to develop housing knowledge and improve on customer service skills.
• Demonstrate interpersonal skills and the ability to communicate effectively via phone, email and web chat.
• Flexibility to work shifts between 8am and 8pm and occasional Saturday mornings.
• Proficient IT skills, use of MS Packages and experience of navigating range of IT systems.
• Active listening skills, ability to solve problems with empathy.
• Desirable skill – Demonstrable experience with vulnerable customer groups.

Benefits

• Flexible working opportunities for many roles.
• Training programmes to professional qualifications and development journeys.
• Inclusive experience with wellbeing programmes.

How we hire – we aim to make our hiring process simple and fair: 1. Online application 2. Interview(s) 3. Decision and offer. Certain roles will be subject to a DBS check.