Corporate Receptionist (Part Time)

Jll; Long Eaton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading global real estate firm is seeking a Front of House representative to provide exceptional customer service and manage visitor experiences. The role includes recording visitors, processing room bookings, and supporting emergency evacuations. Ideal candidates will have experience in a corporate environment, strong communication skills, and a passion for customer service. This position offers the opportunity to thrive in a dynamic work environment while representing the company's values.

Qualifications

• Experience in front of house or reception in a corporate or 5-star environment.
• Ability to confidently manage emergency situations and make necessary decisions.
• Strong written and oral communication skills.

Responsibilities

• Provide exceptional levels of customer service at the front desk.
• Ensure all visitors are checked in and issued security passes.
• Support emergency evacuation procedures and manage safety.

Skills

Customer service

Teamwork

Stakeholder management

Multitasking

Communication

Microsoft Office proficiency

Attention to detail

Job description

A highly self-motivated and passionate team player with a great attention to detail. The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and our client Rolls-Royce across a new site at Bristol Business Park. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners. You will take ownership and manage the front of house experience; help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives. In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role. What this job involves

• To provide exceptional levels of customer service.
• To act as a meet and greet in the main reception.
• To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors.
• Work to a standard set of operating procedures processes that are implemented across the Corporate facilities.
• To process room booking and video conference requests and issue support documentation to relevant departments.
• Produce monthly statistics of utilizations
• Process guest WIFI user requests via the online system.
• Support Emergency Evacuation procedures - responsible for taking the lead in the management of Emergency Evacuations.
• Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing.
• Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue.
• Make decisions and communicate with anyone working in the building outside of core business hours.
• Process incoming and outgoing mail and courier items.
• Manage the site stationery supplies.
• Raise work requests through our system for maintenance and cleaning.
• Manage bookings for visitor car parking spaces for the facility.
• Work as part of a flexible team to provide reception and meeting room support.
• Carry out basic administration tasks to support the business.
• To support the review of procedures and processes.
• Ensure that performance is compliant with agreed SLA.
• To put forward any suggestions/initiatives.
• To work as part of a team to deliver a first class service within the facility
• To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively
• To manage the onsite AV/IT equipment and support the Client with any AV/IT issues
• Ensure all meeting spaces are set to a defined standard
• To ensure all customer requests are dealt with efficiently and effectively
• Flexible and proactive
• Passionate about exceptional customer service.
• Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
• Ability to build positive relations with colleagues, guests and clients.
• Able to interact with all levels of personnel, including Senior Executives within the client organisation.
• Able to work off their own initiative and with minimal direction.
• Confidently able to manage emergency situations and make decisions as required.
• Strong team player with a commitment to support their colleagues.
• Excellent written and oral communication skills.
• Exceptionally organized and skilled in multi-tasking.
• High attention to detail.
• Working knowledge and competent in the use of Microsoft Office software
• An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
• Computer literate (Word, Excel, Outlook E-mail)
• A clear understanding of Health & Safety practices
• Customer focused with the ability to build positive relationships
• Enthusiastic and conscientious approach to all Site Support related tasks
• Clear, strong and confident communication skills
• Team player with a "can do" attitude
• Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward, Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.