Customer Service Assistant Over 18

Tenpin Ltd; Exeter; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading entertainment venue in the UK is seeking a Customer Service Assistant to provide an excellent customer experience. You will manage bookings, address enquiries, and support various departments including the Laser Arena and Escape Room. The ideal candidate should be proactive, friendly, and capable of maintaining high service standards. Flexibility is required, as you will work evenings and weekends. Competitive benefits include retailer discounts, free food for shifts over 6 hours, and opportunities for career development.

Benefits

Retailer discounts

Free Bowling for family and friends

Free Food (when working 6+ hours)

Enhanced Maternity, Paternity, Adoption leave

Employee Assistance Programme

Life assurance (2x annual salary)

Qualifications

• Must have excellent customer service skills and a positive attitude.
• Fully flexible work schedule, including evenings and weekends.
• Strong attention to detail and ability to work in a fast-paced environment.

Responsibilities

• Manage reception bookings and address customer enquiries.
• Identify sales opportunities and host events.
• Maintain cleanliness and prepare food and drinks.

Skills

Customer service

Communication skills

Proactivity

Teamwork

Job description

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

Qualifications & Qualifications

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Benefits

• Tenpin Treats - Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.