Parts Advisor

PHL UK LTD; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A company in the automotive sector is searching for a dedicated Parts Advisor to assist in managing customer inquiries and orders. The role requires effective communication with suppliers and collaboration with various departments to ensure smooth operation. Ideal candidates should have strong communication skills, a proactive mindset, and a commitment to excellent customer service. This position offers a supportive work environment and a range of benefits including a pension scheme and private medical insurance.

Benefits

Attractive company pension scheme

Sick pay

20 holidays + 8 bank holidays

Private medical insurance

Free parking

Qualifications

• Ability to manage incoming orders and process returns efficiently.
• Experience in handling customer inquiries via phone and email.
• Proficient in maintaining accurate records.

Responsibilities

• Assist the Parts Manager with daily tasks to ensure smooth operations.
• Communicate with suppliers for optimal pricing and delivery.
• Respond to customer queries and provide excellent service.

Skills

Excellent communication skills

Customer service

Proactive approach

Organisational skills

Job description

Location: PHL UK LTD, Ford Farm Estate, Ford Ln, Upton Grey, Basingstoke, RG25 2RP

Hours: Monday to Friday, 08:00 - 17:00

About the Role

PHL UK LTD is looking for a proactive and organised Parts Advisor to join our team. This key role involves providing essential support to the parts department, assisting with customer inquiries, managing orders, and helping to maintain smooth operations across the business. You will be working closely with suppliers, customers, and various internal departments, ensuring efficient service and timely responses.

Responsibilities

• Assist the Parts Manager with daily operational tasks and ensure the smooth running of the parts department
• Communicate effectively with suppliers to obtain the best prices and delivery times for parts
• Respond to customer and supplier queries via phone and email, offering excellent customer service at all times
• Manage incoming orders and ensure returns are processed efficiently
• Work closely with the service and workshop departments to ensure parts are delivered as needed
• Provide occasional support to the Service Department when required, while maintaining a primary focus on the Parts Department
• Occasionally assist other team members with their roles to ensure continued team success
• Maintain accurate records and complete administrative tasks promptly

Meeting Summary & Development

• Regular communication with colleagues to ensure smooth department operations and foster positive relationships
• Monthly meetings with the Parts Manager to review pricing, sales performance, and business opportunities
• Keep track of time, including break periods, and ensure all tasks are completed on schedule
• Participate in training courses (e.g., TVH) to develop product knowledge and further enhance skills

What We Offer

• Attractive company pension scheme
• Sick pay
• 20 holidays + 8 bank holidays
• Private medical insurance
• Free parking

We are looking for a reliable and dedicated Parts Advisor who is keen to support the smooth operation of our parts department and contribute to the overall success of the team. If you have excellent communication skills, a proactive approach, and a passion for customer service, we would love to hear from you.