Customer Service jobs in United Kingdom

Radiology is a milestone in the patient pathway and, as technologies continue to improve and demand increases, the Trust's Radiology department is becoming one of the busiest areas of the hospital to work. Join us as an Access and Booking Coordinator and you could soon be part of a dedicated booking team that's focused on reducing patient waits and providing a seamless, high quality service.

The post holder will work as part of a team of Co-Ordinators who are responsible for providing a comprehensive and efficient booking service for Eastbourne DGH, Conquest Hospital Hastings and the Community Diagnostic Centre (CDC) at Bexhill Hospital

The post holder will need to gain in-depth knowledge of a wide range of booking protocols and standards to enable them to make, amend and cancel appointments.You will be customer focused and calm under pressure, you will have good verbal and written communication skills and be able to cope with a changing/evolving environment and work systems. Computer literacy and data integrity are also important.

Schedule and process all referrals within defined timescales ensuring that all sessions are fully utilised and relevant details are entered correctly on to the Clinical Radiology Information System

Ensure that patients are offered appointments within the statutory waiting times including urgent and cancer referrals in line with Trust policy

Provide a fast and responsive telephone service to our patients communicating with all types of patients

To promote good relationships between the Trust and GP Surgeries and other healthcare organisations referring patients to the Trust

General office duties to include Reception and Clerical Officer duties as required

We are proud to provide 'Outstanding' care and be a great place to work

We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.

In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.

In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

• Good general education to GCSE level including maths and English
• IT skills: MS Office applications
• Administration NVQ3 or proven equivalent knowledge and experience
• ECDL or equivalent

• Previous experience within the NHS or similar organisation with direct contact with patients
• Previous experience of working in a busy office environment
• Previous experience working with the public in a customer service role
• Experience of working as part of a team but able to work independently
• Ability to organise and prioritise own work load
• Excellent interpersonal skills demonstrating understanding, care and compassion to patients and families
• Experience of dealing with difficult / sensitive/ confidential situations
• Previous experience in a Radiology office environment
• Administrative and clerical experience in a healthcare setting
• Experience of training and inducting new staff
• Evidence of liaising with more than one discipline

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearper annum, pro rata