Lounge General Manager - Lead Team, Exceptional Service

Lounge Underwear Ltd.; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A hospitality company in Manchester is looking for a General Manager to lead a team ensuring exceptional customer service in a vibrant environment. You will be responsible for delivering high standards, managing KPIs, and focusing on team training and development. This company offers excellent benefits, including bonuses, discounts, and a supportive working atmosphere, making it a great place to grow your career.

Benefits

Overtime pay

Staff food on shift

50% off food and drinks

Paid breaks

28 days holiday pro rata

Enhanced maternity/paternity pay

Company pension scheme

Tips shared equally

Christmas and Boxing Day off

Qualifications

• Experience as a General Manager, Assistant Manager, or in similar roles.
• Familiarity with managing through KPIs and decision-making.
• Experience in a bar environment with food and drinks.

Responsibilities

• Lead your team to deliver great service across shifts.
• Ensure customer satisfaction by maintaining high standards.
• Manage staffing, stock, and food safety.

Skills

Team leadership

Managing KPIs

Customer service

Food and drink preparation

Training and recruitment

Job description

A hospitality company in Manchester is looking for a General Manager to lead a team ensuring exceptional customer service in a vibrant environment. You will be responsible for delivering high standards, managing KPIs, and focusing on team training and development. This company offers excellent benefits, including bonuses, discounts, and a supportive working atmosphere, making it a great place to grow your career.