Regulatory Case Manager: Veterinary Complaints & Advice

Royal College of Veterinary Surgeons; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A veterinary regulatory authority in Greater London is looking for a professional to assess and investigate concerns regarding veterinary surgeons and nurses. Your role will involve handling enquiries from the public, conducting investigations, and providing advice on professional conduct. Ideal candidates have a legal qualification and a strong focus on customer service. Experience working for a regulatory authority is desirable. This position allows for minimal supervision and requires strong communication skills.

Responsibilities

• Handle enquiries from the public about concerns related to veterinary professionals.
• Assess and investigate complaints against veterinary surgeons and nurses.
• Conduct telephone investigations with all involved parties.
• Assist with the work of Preliminary Investigation Committees.
• Provide professional conduct advice to stakeholders.

Skills

Customer-focused approach

Experience of undertaking investigations

Understanding complex problems

Excellent writing and drafting skills

IT skills - word processing and database

Excellent telephone manner

Ability to work as part of a team

Education

Legal Qualification

Job description

A veterinary regulatory authority in Greater London is looking for a professional to assess and investigate concerns regarding veterinary surgeons and nurses. Your role will involve handling enquiries from the public, conducting investigations, and providing advice on professional conduct. Ideal candidates have a legal qualification and a strong focus on customer service. Experience working for a regulatory authority is desirable. This position allows for minimal supervision and requires strong communication skills.