Customer Service Assistant jobs in United Kingdom

There’s nothing more rewarding than being at the heart of a dynamic, supportive team where every day brings something new. At Bloor Homes, our Sales Secretary plays a key role in the smooth running of our busy Sales Department, contributing to the success of our large, family-run business. We’re looking for an experienced and highly organised individual with a proactive mindset and strong secretarial skills to join our Eastern Region team, based in Bury St Edmunds.

If you thrive in a fast-paced environment and take pride in delivering exceptional support, then the Sales Secretary role could be the perfect opportunity for you. This role will require you to work closely with and assist our successful Sales Department in the day-to-day operations within the region. At Bloor Homes we build homes our sales team are proud to sell, join us and help to make our customers’ dreams become a reality.

• Excellent basic salary and company bonus scheme
• Scottish Widows Pension Scheme
• 33 days holiday entitlement (including bank holidays)
• Holiday purchase option
• Life assurance at 6x basic salary
• Group Staff Discount at Triumph Motorcycles ltd.
• Competitive discount on our homes (dependent upon the property and location)

• Managing the update of sales releases, reservations, exchanges, completions and cancellations and Optional Extras
• Circulating and electronic filing of all paperwork in relation to Plot sales
• Update daily, weekly and monthly Sales Reports including Visitors, Part Exchange and HTB etc.
• Preparation of Completion Statements and issuing to all relevant parties.
• Coordinating and ordering uniform and PPE for the department.
• Managing Lone Worker Devices administration for Sales Advisors.
• Providing secretarial and administration support to the Sales Director and wider team
• Arranging cheque payments and administering refunds
• Checking Plot Contracts as and when received and distributing for signature, as necessary.
• Managing corporate hospitality events to include bookings, timetables, invitations, costings etc. as directed.
• Managing FORTE and checking of Invoices.
• Providing reception cover secretarial support to other departments as required
• Undertaking any additional tasks as may reasonably be required from time to time including the following:
• Management of Sales Rota and Annual Leave
• Collating and administering Sales Advisors Mileage and Expense Claim Forms on a monthly basis.
• Preparation and land research for NSSA Packs and Excel Land Reports.
• Production of CACI Reports and Rightmove Best Price Guides. Researching schooling and local amenities for coming soon developments and researching house prices sold and competitor availability.
• Administration of customer selections and entering them into the data base
• Generating and issuing orders to contractors
• Confirming initial set up of sales lines for coming soon developments (i.e. BT connections/PC requirements/Sales Offices etc.).
• Ordering and management of Welcome Gifts

• Experience of working in a similar role.
• Experience in website content management systems.
• Educated to A Level standard or equivalent.
• Good time management and ability to manage own workload.
• Computer literate, specifically in Microsoft Office packages and databases.
• Excellent attention to detail.
• Ability to make decisions and use own initiative.
• An interest in new homes.