Host

Marston's PLC; Birmingham; On-site; GBP 18,000 - 24,000; Part time

Job summary

A well-known pub company in Birmingham is seeking a Host to provide a warm welcome to guests. Successful candidates will demonstrate a passion for customer service and collaboration while being encouraged to grow within the company. The role offers various benefits, including discounts, training, and potential career progression opportunities.

Benefits

30% discount at pubs, restaurants, and hotels

Reliable hours contract

Flexible and part-time hours

Access to apprenticeship programs

Private healthcare options

Pension scheme

Qualifications

• Passionate about providing brilliant customer service.
• Ability to support the wider team.
• Willingness to grow and develop in a long-term career.

Responsibilities

• Provide a warm welcome for guests.
• Turn your hand to support the team wherever needed.
• Drive your personal development with the support of the company.

Skills

Customer service

Team collaboration

Communication

Adaptability

Job description

Overview

As a Host you\'ll: Be responsible for providing a warm welcome for our guests. As the face of our business, you\'ll:

• Be passionate about providing brilliant customer service
• Care about the wider team, turning your hand to support wherever needed
• Gain people, marketing and operational skills whilst getting paid for it!
• Be encouraged to grow and develop whilst achieving a long-term career (if that\'s what you\'re after)

What comes next is up to you: If you have the determination to drive your development, we\'ll support you to progress into a Supervisor role and beyond!

Come as you are. Personality counts for more than anything else here. We\'ll accept you and celebrate you for being you. We can\'t wait to see what we can make happen together. Marston\'s could be the making of you.

What you get from us

You\'ll be joining a pub company that\'s been voted Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support
• Accommodation: The majority of our pub General Manager roles include optional on-site accommodation
• Award winning: Named as one of the UK\'s Top 100 employers and #1 in the pub sector for 2025, in the Financial Times UK\'s Best Employers list
• Bonus: Our pub management, operations and sales roles offer performance related bonus schemes. For our support centre teams, we offer a discretionary company bonus scheme
• Competitive salaries
• Opportunity to earn a great wage whilst having fun at work
• Long service: We reward loyalty with awards for key anniversary milestones
• Food and drink: Our privilege card gives our people 30% discount off food and drink in our pubs, plus access to our £4.50 refuel at work meal deal
• Pension scheme: All our salaried roles offer membership to a company contributory pension scheme. Hourly paid roles offer auto enrolment schemes
• Private healthcare: Some of our roles offer access to a private healthcare scheme
• High street discount: An exciting range of high street, online discounts and cash back offers are available for all
• Employee discount: All of our employees receive a 30% discount on Marston\'s food and hotel stays
• Training and development: We\'re passionate about growing our own talent through an extensive apprenticeship offer, dedicated L\u0026D teams, and award winning e-learning platforms