On Board Host

SSP Food Travel Experts; Scotland; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading catering service provider is seeking part-time On Board Hosts for TransPennine Express in Glasgow. This role involves providing excellent customer service on trains, managing stock, and assisting passengers. No prior experience is necessary as full training will be provided. Enjoy various employee discounts and career growth opportunities within the company.

Benefits

Employee discounts up to 75% during work hours

Access to award-winning training and apprenticeships

28 days holiday pro rata

Referral rewards of £400 for successful referrals

Health and Wellbeing support

Qualifications

• Applicants must be 18 years of age or over for certain tasks.
• No experience required; full training will be provided.

Responsibilities

• Provide at-seat trolley service, ensuring outstanding customer service.
• Travel on assigned trains and assist passengers.
• Accurately account for stock and transactions.
• Engage with passengers and provide information on services.

Job description

About the Role

On Board Host for TransPennine Express (TPE) at Glasgow.

Pay Rate: £13.20 per hour plus commission.

Hours: Part time Permanent (16 hours/week)

Shifts: Rotational shifts between 6am and 10pm.

• Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

No experience required; full training will be provided.

Responsibilities

• AS AN ON BOARD HOST YOU’LL: Provide at-seat trolley service on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim upto 50 rover tickets for TPE network rail for family & friends.

Benefits

• Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc. Up to 75% discount off on SSP brands during work hours.
• Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
• Learn while you Earn: Access to award-winning training, apprenticeships and development.
• Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
• Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Referral Rewards: Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.

Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as On Board Host.

Rail Gourmet are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.