Account Manager

Sykes Holiday Cottages Ltd; Penrhos Garnedd; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading holiday letting agency in North Wales is seeking a proactive Account Manager to serve as the first point of contact for property owners and enhance guest experiences. Responsibilities include handling queries, improving property performance, and participating in an on-call rota. Ideal candidates will have strong customer service experience and communication skills. The role includes competitive benefits and opportunities for training.

Benefits

Annual bonus – up to 10% of salary

33 days holiday including bank hols

Birthday off

Two paid volunteering days

Employee savings scheme

24/7 mental health support

Qualifications

• Experience in customer service or customer relations.
• Strong communication and organization skills.
• Ability to work independently and as part of a team.

Responsibilities

• Be the primary contact for owners, offering guidance and support.
• Respond to guest and owner queries quickly and efficiently.
• Keep accurate records of all communications.
• Collaborate with teams across Property Services.

Skills

Customer service or customer relations experience

Strong communication skills

IT literacy

Problem-solving under pressure

Tools

MS Office

Job description

Overview

Join the Team Making Holidays Shine in North Wales!

Location: Our welcoming Bangor, Gwynedd office.

Salary: Up to £25,000 per annum

Hours: Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm, with a day off in the week) + on-call rota cover

About the Role

We’re looking for a proactive and people-focused Account Manager to join our busy Menai Holiday Cottages team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. You’ll also join our on-call rota (one week in four), earning an extra £350–£525 per week for handling urgent guest issues.

What You’ll Do

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction
• Cover out-of-hours emergency phone (own car required)

What You’ll Bring

• Customer service or customer relations experience
• Strong communication and organisation skills
• Confidence working independently and as part of a team
• IT literacy, especially MS Office
• Ability to problem-solve under pressure

Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.

Who Are Menai Holiday Cottages?

"Menai Hols" as it\'s affectionately known by those who work here, was established over 35 years ago and is now North Wales\u2019s leading local holiday letting agency. From humble beginnings as a small family-run company to being one of the leading holiday letting agencies in North Wales, our success relies upon standing by our founding principles. Working closely with property owners and customers, who remain at the heart of our business. We are part of Sykes Holiday Cottages. This means our owners get both the support and marketing of a local and national holiday let agency.

Why You’ll Love Working With Us

At Menai Holiday Cottages & Sykes, we believe in doing right by our people:

• Annual bonus – up to 10% of salary
• 33 days holiday (including bank hols) + extra days with long service
• Your birthday off, just because!
• Two paid volunteering days each year
• Proud to be a BCorp – committed to people & planet
• Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
• Generous discounts on stays for you, family & friends
• Employee savings scheme
• 24/7 mental health support + health cash plan
• Loads of training & development opportunities
• Long service awards

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

Apply now and help us create amazing holidays in Wales!