Service Lead

NHS England; Leeds; On-site; GBP 40,000 - 55,000; Full time

Job summary

A national healthcare provider in Leeds is seeking an experienced professional to drive the negotiation and implementation of complex licensed IT solutions across health and social care. The ideal candidate will have excellent knowledge of Microsoft 365, strong stakeholder management skills, and experience in team leadership. This role offers a chance to support the NHS in delivering high-quality services for patients.

Qualifications

• Excellent knowledge of Microsoft 365 and ability to communicate benefits to organizations.
• Experience managing complex licensed IT solutions.
• Capability to lead and motivate service delivery teams.

Responsibilities

• Responsible for negotiation and implementation of complex licensed IT solutions.
• Lead the identification and management of licensing requirements.
• Provide reports and presentations to various stakeholders.

Skills

Knowledge of Microsoft 365

Stakeholder relationship skills

Negotiation skills

Team leadership

Presentation skills

Job description

Collaboration Services

We deliver secure, user‑focused digital platforms that enable collaboration and communication across health and social care. This includes a national communications platform with 1.7 million active users, ensuring the NHS workforce maximises technology to boost productivity. We simplify and enhance our external digital presence through a reliable, secure CMS‑driven website experience, and provide NHS Futures – a secure collaboration environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions.

• Have excellent knowledge of Microsoft 365, re‑seller stakeholder/relationship skills and be able to communicate benefits of the licenced service to end organisations.
• Be responsible for the negotiation and implementation of complex licenced IT solutions and services, ensuring alignment to NHS.net Connect needs and health and social care strategies.
• Take a leading role in the identification and management of the licencing requirements of senior stakeholders, e.g., NHS England, the Department of Health, NHS clinical stakeholder groups/suppliers including true up/down.
• Lead and motivate service delivery teams, both directly managed and offshore matrix managed teams in a dynamic multi‑layered environment, ensuring all team members have the tools and training required to perform effectively.
• Take the lead on transition management, ensuring that business as usual is maintained and changes are effectively integrated into health and social care organisations.
• Develop, adjust and maintain a clear/robust service delivery strategy to facilitate local business change and obtain assurance for the sponsoring group that the delivery of new licence capability is compatible with the realisation of benefits.
• Provide reports and deliver presentations to stakeholders including own team, wider NHS.net Connect team, Governance Boards, Steering Groups and local and national consuming organisation.

Our work supports the NHS to deliver high quality services for patients and best value for taxpayers.

Our staff bring expertise across hundreds of specialisms — including clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial — enabling us to design and deliver high‑quality NHS services.

We Lead The NHS In England By

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care.
• Optimising the use of digital technology, research, and innovation.
• Delivering value for money.

Earlier this year, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, leading to full integration. The aim is to create a smaller, more strategic centre that reduces duplication and eliminates waste.

If successful at interview, we will initiate an Inter‑Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the recruitment process.

For further details / informal visits contact:
Name: Gemma Rogerson
Job title: Senior Programme Manager
Email address: [e-mail]