Business Support Coordinator - Transformation

YHA England and Wales; Matlock; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading social enterprise in the United Kingdom is seeking a Business Support Coordinator to provide expert programme coordination and administrative support to drive strategic transformation. This role involves managing governance meetings, preparing high-quality documentation, and ensuring effective leadership through stakeholder engagement. The ideal candidate will have strong organisational skills, excellent communication abilities, and experience in a fast-paced environment. This position offers numerous benefits including generous annual leave and employee support programs.

Benefits

10 nights free hostel stays per year

Access to staff discount and cash back portal

Free YHA Membership each year

Access to Employee Assistance Program

Qualifications

• Experience supporting complex change programmes with strong organisational and planning skills.
• Excellent written and verbal communication, able to tailor messages for senior audiences.
• High standards in documentation, process consistency, and follow-through.
• Skilled in diary management and meeting coordination.
• Confident using Microsoft Office tools and collaboration platforms.
• Able to juggle urgent tasks and long-term planning.
• Desirable experience in charity, hospitality, or public sectors.

Responsibilities

• Coordinate the transformation programme by managing calendars and governance meetings.
• Support decision-making by preparing agendas, capturing actions, and ensuring timely follow-up.
• Produce high-quality reports and documentation for Boards and committees.
• Provide executive support to senior leaders and manage communications.
• Manage stakeholder engagement with external partners and ensure briefings are prepared.
• Deliver business administration across departments, including diary coordination.
• Facilitate collaboration across teams and workstreams.
• Communicate progress and celebrate milestones.

Skills

Project Coordination

Communication

Attention to Detail

Governance Support

Digital Proficiency

Adaptability

Sector Insight

Tools

Microsoft Office

Job description

A fantastic opportunity has arisen to join Business Support Team as a Business Support Coordinator - Transformation. This role provides expert programme coordination and administrative support to the Executive Director of Resources & Transformation and associated directorates. This is a unique opportunity to become a key enabler of YHA's Integrated Five to Drive Strategic Transformation-ensuring governance runs smoothly, milestones are met, and decision‑making forums are powered by high‑quality documentation and follow‑through. If you thrive in a fast‑paced environment and are passionate about making change happen, we'd love to hear from you.

Benefits

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA's staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

Responsibilities

• Coordinate the transformation programme by managing calendars, milestones, and governance meetings to keep everything on track.
• Support decision‑making by preparing agendas, capturing actions, and ensuring timely follow‑up to maintain momentum.
• Produce high‑quality reports and documentation for Boards and committees, aligned with strategic KPIs and transformation goals.
• Provide executive support to senior leaders, flexing priorities and managing communications to enable effective leadership.
• Manage stakeholder engagement with external partners and consultants, ensuring briefings are prepared and outcomes recorded.
• Deliver flexible business administration across departments, including inbox management, diary coordination, and event support.
• Facilitate collaboration across teams and workstreams, promoting alignment and avoiding duplication.
• Champion transformation by communicating progress, celebrating milestones, and handling sensitive information with discretion.

Qualifications

• Project Coordination: Experience supporting complex change programmes with strong organisational and planning skills.
• Communication: Excellent written and verbal communication, able to tailor messages and produce clear reports for senior audiences.
• Attention to Detail: High standards in documentation, process consistency, and follow‑through.
• Governance Support: Skilled in diary management, meeting coordination, and handling competing priorities for senior leaders.
• Digital Proficiency: Confident using Microsoft Office tools and collaboration platforms to manage data and create professional documents.
• Adaptability: Able to juggle urgent tasks and long‑term planning, shifting focus quickly while maintaining quality.
• Sector Insight: Desirable experience in charity, hospitality, or public sectors, with understanding of programme governance and YHA's mission.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

About YHA

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills. If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.