Customer Service Adviser jobs in United Kingdom
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Junior Account Manager / Trade Counter Account Executive
Job summary
A well-established trade supply company in the UK is looking for an Account Manager to manage a portfolio of 60-80 active accounts. The role focuses on building long-term relationships with clients, ensuring high levels of service, and understanding their needs without aggressive sales tactics. Candidates with a background in trade counters or similar environments are encouraged to apply. Benefits include a competitive salary, development pathway, and supportive team culture.
Benefits
Qualifications
- Background in a trade counter, branch environment, builders' merchant, or similar.
- Looking to transition into an office-based account management role with progression potential.
Responsibilities
- Manage and nurture a portfolio of circa 60-80 accounts.
- Build long-term customer relationships through regular contact and account reviews.
- Act as a trusted partner to customers, understanding their needs and requirements.
- Upsell and cross-sell where appropriate, adding value rather than pushing product.
- Coordinate internally to ensure smooth order processing and issue resolution.
- Maintain accurate records and contribute to continuous improvement of account processes.
Skills
We are recruiting on behalf of a well-established, fast-growing business within the trade supply and services space. This is a high-impact opportunity for someone currently working in a trade counter, branch, or customer-facing trade environment who is ready to step into a more commercially focused account management role. You'll take ownership of a portfolio of 60-80 active accounts, acting as the primary point of contact and ensuring customers receive a consistently high level of service, support, and proactive engagement. This role is about relationship management, not hard sales ideal for someone who understands tradespeople, products, and the importance of reliability, responsiveness, and trust.
- Manage and nurture a portfolio of circa 60-80 accounts
- Build long-term customer relationships through regular contact and account reviews
- Act as a trusted partner to customers, understanding their needs and requirements
- Upsell and cross-sell where appropriate, adding value rather than pushing product
- Coordinate internally to ensure smooth order processing and issue resolution
- Maintain accurate records and contribute to continuous improvement of account processes
- Strong customer service mindset with commercial awareness
- Confident communicator, comfortable handling multiple accounts
- Organised, proactive, and able to manage priorities effectively
- Background in a trade counter, branch environment, builders' merchant, or similar
- Looking to transition into an office-based account management role with progression potential
- Competitive salary of £30k-£35k plus bonus
- Clear development pathway into full Account Management
- Stable working hours with flexibility when needed
- Free on-site parking
- Complimentary snacks and drinks
- Supportive, down-to-earth team environment with a strong customer-first culture
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.