Lounge Host - British Airways Lounges - Gatwick - Gatwick

Baxterstorey; Wootton Bridge; On-site; GBP 21,000 - 25,000; Full time

Job summary

A catering company in the United Kingdom is seeking a Lounge Host to provide 5-star service to customers at the British Airways Lounges in Gatwick Airport. The role includes ensuring prompt service, maintaining cleanliness, and assisting in food preparation. Benefits include generous holidays, training opportunities, and flexible shifts. Ideal candidates should be friendly, confident, and efficient. Join a dynamic team that values development and career progression.

Benefits

28 Days holiday including bank holidays

Plus your birthday off

Free meals on shift

Bespoke training and development opportunities

Pension and life insurance

Discounts on Perkbox app

Free onsite parking

Cycle to work scheme

Qualifications

• Must be smart, cheerful, and approachable.
• Experience in food service is a plus.
• Ability to maintain cleanliness at all times.

Responsibilities

• Ensure customers receive prompt and efficient service.
• Assist in preparing food and snacks.
• Maintain cleanliness in kitchen and restaurant areas.
• Provide a friendly and hygienic service.

Skills

Friendly and confident demeanor

Ability to provide efficient service

Attention to hygiene standards

Job description

Whenever customers visit the British Airways Lounges at Gatwick Airport, you'll be there to greet them with 5-star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.

What will you be doing as a Lounge Host: Your task will be to uphold our high standards by making sure that our customers get a great experience. That means being smart, cheerful and approachable, keeping counters and displays in tip‑top condition, clearing tables promptly, and making sure BA specifications and guests’ expectations are met on every shift.

Responsibilities

• Ensure that customers are given a prompt and efficient service
• Assist in the preparation of food and snacks
• Keep the kitchen and restaurant areas in a clean and tidy state at all times
• Provide a friendly, efficient and hygienic service to all customers

If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more.

We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award‑winning Chef Academy.

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week's enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme
• Uniform
• Free onsite parking

This role operates on a 4/2 shift pattern involving two early shifts starting from 04:30, followed by two late shifts typically finishing between 20:30 and 21:30, followed by two days off. We are open seven days per week including bank holidays.