Customer Service Adviser jobs in United Kingdom

Job Description

You have must be Experienced with CNC Machinary & CNC Equipment & CNC Technical Engineering *

• To communicate positively and efficiently with the Service Desk.
• To visit customer sites to install, service and repair machines.
• Leave jobs in full working order and liaise with customers.
• At customer sites, familiarise yourself with customer rules and working practices, including their health and safety policies.
• To feedback to the Service Desk problems/issues on site.
• When the job/customer dictates, there could be a requirement to lodge away from home.

• Ability to install, service and repair CNC machines and equipment
• Ability to fault find, diagnose and correct errors as identified on CNC machine tools.
• Ability to assemble, set up and dismantle hydraulic, pneumatic and large associated mechanical assemblies.
• A team player with the ability to work on own initiative and problem solve.
• Knowledge of part identification and understanding of engineering drawings.
• Mechanical and electrical qualifications/experience.
• PLC knowledge.
• Excellent customer service, communication and organisational skills.
• PC literate.
• Previous experience is essential of a service team environment.

• Competitive Salary £26K to £39K (depending on Experience).
• Hours: 38 Hours a week
• Overtime: Time and a half Weekdays & Saturdays. Sundays Double Time
• Uniform and Tools Provided
• Fully Funded Company Vehicle
• Pension Scheme
• Company Sick Pay Scheme
• Private Healthcare/Life Cover/EAP
• 26 days holiday per annum
• Job Types: Full-time, Permanent

• Company pension
• Free parking
• On-site parking
• Ability to commute/relocate: Warwick CV35: reliably commute or plan to relocate before starting work (required)

• You meet all the criteria mentioned in the Job Description
• Experience: Technical Service Engineering: 2 years (required)
• Licence/Certification: Driving Licence must be clean (required)
• Willingness to travel: 75% (required)