1,112
Customer Experience jobs in United Kingdom
Customer Experience Administrator - Support Hub
Brights Hardware
Colchester
On-site
GBP 22,000 - 28,000
30+ days ago
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KYC Compliance Program Manager-United Kingdom
Hospitable.com
United Kingdom
On-site
GBP 70,000 - 100,000
30+ days ago
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High Wycombe
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GBP 30,000
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Customer Experience Administrator - Support Hub
Brights Hardware
Colchester
On-site
GBP 22,000 - 28,000
Full time
30+ days ago
Job summary
A leading hardware retailer in Colchester seeks a Customer Experience Administrator to ensure customer satisfaction across all channels. This role requires proactive customer engagement to resolve issues and manage interactions effectively. The ideal candidate should possess strong communication skills, attention to detail, and a commitment to customer service excellence. Experience in a similar role is preferred, and the position involves various administrative duties related to customer interactions.
Qualifications
- 1-year minimum experience in a similar role.
- Capacity to handle pressure.
- Proficiency in English, both verbal and written.
Responsibilities
- Ensure customer satisfaction via Omni-Channel system.
- Manage customer enquiries, compliments & complaints efficiently.
- Assist with sales and request quotes.
Skills
Problem solving skills
Effective communication
Attention to detail
Customer service orientation
Education
Matric or x3 Completed Intercept courses
Job description
The purpose of this job is to effectively ensure exceptional customer service and experience across all the touchpoints of the Brights customer’s journey. The Customer Experience Administrator will offer support to customers who have questions, concerns, problems or who want purchase any of our products and services. The incumbent must be highly organised service driven Brights brand custodian who always passionate about making our customer experience positive and meaningful. To be successful is this role, you must be good a conversational communicator, an active listener who is able to identify the needs of customers and resolve problems.
Key Responsibilities
We are committed to having staff that reflect the diversity of our nation we will conduct our recruitment and appointments in line with the Company’s equity targets and we are committed to improving our positions. The Company reserves the right to make changes to these terms and conditions at any time and for any reason.
Key Responsibilities
- Ensure that customers are always satisfied via Omni – Channel system, telephonic assistance.
- Ensure customer enquiries, compliments & complaints are professionally and efficiently dealt with timeously.
- Ensure efficient compliments of all customer service and eCommerce related administration duties.
- Assist with request quotes, sales, retentions.
- Accurately update & maintain customer profiles & preference on PUTTY (As well as any other internal systems)
- Assist with the recording of information for monthly performance reporting purposes.
- Liaise with cross – functional teams for support related to any customer experience journey matters that need resolution.
- Contribute to achievement of customer excellence targets.
- Assist with handling eCommerce and Omni – Channel related customer enquiries.
- Strive to become a Brights brand & product expert.
- Provide frequent feedback on innovative and creative ways to exceed performance targets, drive revenue & improve the retail customer experience.
- Contribute to efficiency of completing departmental tasks timeously & accurately.
- Provide administrative support to your team manager & departmental team.
- Matric or x3 Completed Intercept courses equating to total of 120 credits
- Brights Induction (service excellence)
- 1-year minimum experience in a similar role (social media – Omnichannel Experience highly preferred)
- Ability to handle pressure
- Problem solving skills
- Ability to communicate effectively (verbal & written) at all levels, proficient in English (Great speaking voice)
- Planning, time management & organizing skills
- Excellent professional work standards, including grammar and oral proficiency
- Computer & Typing (minimum of 35 wpm) skills
- Decision making skills
- Willing to take on responsibility
- Attention to detail and high level of accuracy
- Professional and neat
- Available to work retail hours
We are committed to having staff that reflect the diversity of our nation we will conduct our recruitment and appointments in line with the Company’s equity targets and we are committed to improving our positions. The Company reserves the right to make changes to these terms and conditions at any time and for any reason.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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