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A leading property management company in the UK seeks a Customer Experience Specialist to provide exceptional service to customers and internal teams. This role involves managing customer inquiries, ensuring high-quality communication, and collaborating with colleagues to resolve issues while upholding company values. If you are passionate about delivering great customer service in a busy environment, we would love to hear from you.
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Salary: £19,500 - will increase after successful completion of probationary period
Hours: Monday to Friday (35 hours per week)
As the Customer Experience Specialist, you will contribute to our vision of being theUKsfavouriteproperty manager by:
This role reports to the Customer Experience Team Leader, working within a team of up to 14 colleagues.
About You
You are currently working in a customer service role and enjoy working in a busy, and highly demanding environment, where you are able to interface with a number of key departments.
You have a high attention to detail and are able to provide accurate and reliable information whilst being confident working with various MS packages and can use different systems simultaneously to enable you to work quickly and efficiently.
Your desire to be customer orientated means you are focused on improving service levels, and are able to engage and establish rapport with customers by using your excellent communication skills.
About Us
FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home.
Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.
Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.They shape our culture and are used in measuring and rewarding performance.
Main Responsibilities
Skills and Experience
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit.We will consider applications from job share applicants.
Ready to Apply?
Clickto apply for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.