Customer Experience Team Member

Unite Students; Glasgow; On-site; GBP 25,000 - 27,000; Full time

Job summary

Join Unite Students as a Customer Experience Team Member and thrive in a vibrant team focused on enriching student lives. Your role will involve providing a welcoming reception service, conducting viewings, and organizing events, with every day bringing new opportunities to make a positive impact. Enjoy a competitive salary, inclusive benefits, and a culture that values diversity and professional growth.

Benefits

Discretionary annual bonus

25 days' paid holiday

Generous pension scheme

Health and wellbeing benefits

Enhanced Family Leave

Other benefits including discounts

Qualifications

• A caring, warm person with a positive attitude.
• Excellent communicator; happy to chat with students.
• Great time management and organizational skills.

Responsibilities

• Providing a welcoming front of house reception service.
• Conducting flat viewings and inspections.
• Planning and running events for students.

Skills

Excellent communication

Time management

Organizational skills

Job description

Location: Various locations in West End and City Centre

Salary: £25,163 - £26,681 per annum (depending on experience), plus bonus and benefits

Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between 7am and 10pm. Weekends on a rota basis.

The role

Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!

What you`ll be doing as a Customer Experience Team Member:

• Providing a welcoming front of house reception service
• Conducting flat viewings, inspections, and leading sales conversations
• Planning and running events for our students

What we`re looking for:

• A caring, warm person with a positive attitude
• An excellent communicator; happy to chat with students and answer questions
• Great time management and organisational skills

What You`ll Get in Return

• A discretionary annual bonus
• 25 days' paid holiday, holiday buying scheme, and additional days for long service
• A generous pension scheme with employer contributions between 5% and 11%
• Health and wellbeing benefits including Healthcare Cash Plan, Employee Assistance Programme, Wellbeing platform, and Gym benefit
• Enhanced Family Leave: 18 weeks full pay for birthing parents, 4 weeks for non-birthing parents
• Other benefits: ShareSave scheme, Life Assurance, discounts portal, and more

About Unite Students

Founded in 1991, Unite Students is a FTSE 100 company and the UK's largest provider of purpose-built student accommodation, with over 70,000 students across 23 cities. We value diversity, inclusion, and positive energy, striving to create a welcoming environment for all.

Our Values

We believe in inclusion, community, and creating a space where everyone can thrive. We are committed to building inclusive teams and fostering a culture where your voice matters. We are rated Gold Investors in People and focus on development and professional growth.

Safeguarding

All new employees will need to undertake a basic criminal record check before starting, at our expense. Employment is contingent upon satisfactory clearance.

If this position excites you, we look forward to your application!