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Job summary
A luxury cosmetics company in Glasgow is seeking Festive Rituals Advisors to provide exceptional customer experiences. The role involves direct interaction with customers, supporting store targets, and maintaining high standards. Ideal candidates will have retail or hospitality experience and a passion for customer service. This position offers opportunities for training and career growth.
Qualifications
- Experience in a similar position within retail or hospitality is preferred.
- Ability to connect with customers and make them feel welcomed.
- Excitement about the brand and products.
Responsibilities
- Work closely with Store Manager to meet store targets.
- Provide a 'Best in Class' customer experience.
- Maintain store cleanliness and product presentation.
- Expand knowledge through training programs.
Skills
We are looking for Rituals Advisors for the Festive Season!
At Rituals, we created an extensive collection of luxurious yet affordable home body cosmetics. As our products, every Rituals customer is unique. With your skills and knowledge, you can guide each one to the right products to meet their needs.
You are all aboutcustomer experience.
As a Festive Rituals Advisor, you are part of our store team. You engage directly with our customers, listen, and advise them on which of our products are the perfect match for them. You turn every customer interaction into a memorable customer experience.
The above characteristics are what make you the ideal Festive Rituals Advisor.
You can give new meaning to the words 'aim big, act small' by:
- Working closely with your Store Manager and Assistant Store Manager to reach your goals and the Store targets.
- Interacting with customers and providing ‘Best in Class’ customer experience.
- Following Store safety procedures.
- Keeping the Store clean and tidy, so that our products are always presented according to Rituals standards.
In addition, you will become an expert in our Rituals products and treatments. You will enjoy plenty of opportunities to expand your knowledge and luxury retail skills through our various training programs, with many exciting opportunities to grow in your career.
This is you.
High on energy, low on ego and with a little bit of humour. You are also ‘one of a kind’ because of your ability to connect with customers and make them feel at home in our shops. In addition, as a Rituals Advisor you are professional and excited about our brand. You know how to share that excitement by showing our customers how our products can make them feel good. And on top of that, you have:
- Relevant experience in a similar position within retail or hospitality.
- A customer-service mentality and team-player’s work ethic.
- Decision making and problem-solving skills.
- Eye for detail, organised and structured.
All your information will be kept confidential according to EEO guidelines.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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