Customer Care Manager jobs in United Kingdom

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Bicester, United Kingdom

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329f4f43d00a

12

28.04.2025

12.06.2025

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About us:

At Hackett, we believe that every stitch is a work of art. Whatever your career path, we strive to nurture talent and care in every department, prioritising creativity, quality and our attention to detail at every stage of the production process.

If you are creative at heart, possess meticulous attention to detail and appreciate ingenuity and British heritage, join our team today and embark on a new adventure.

If you want to join our team and grow with us, apply today.

What we offer?

Working with us comes with a host of attractive benefits designed to enhance your professional and personal life. Here's what you can look forward to:

• Uniform: Enjoy a stylish and professional uniform provided by the company.
• Discounts: We offer a staff discount across all AWWG brands in Europe
• Commissions: Best-in-class commission system where the more you sell, the more you earn. Additionally, our rewards and recognition system allows team members to earn extra prizes and rewards for exceptional performance
• Career Growth Opportunities: Take advantage of significant opportunities for career progression and personal growth within the company, including the possibility of moving from retail to corporate roles.
• Life Assurance: We provide life assurance for all team members

And many other benefits such as team building and engagement, cost effective commuting options, access to exclusive perks and discounts through Perkbox, free courses on a variety of topics and fields through our platform or exclusive invitations for our events in collaboration with our brand partners!

What we are looking for:

We are looking for a fashion passionate Sales Consultant to join our team!

Your main goals as a Sales Consultant are to create a memorable brand experience for our customers, transmitting enthusiastically the passion for the brand, and helping them to find what they are looking for with a kind and helpful attitude. As well as to achieve the store's objectives, and last but not least, to keep the shop properly ordered and up to date with the necessary products.

Our dream is that every client feels and shares our brand identity, in a way that they are willing to come back again to our stores.

To make this happen, we need you!

Key responsibilities of the role:

• Customer experience: Attract and retain customers, paying attention to every detail and offering the highest quality service, reflecting the brand values.
• Sales: achieve the commercial objectives of the shop and KPIS by transmitting the differential value of the brand to customers.
• Shop operations: work as a team, carry out inventories, stock management, cash register, daily reports, among others, so that the point of sale runs smoothly.
• Shop image: keep the shop properly ordered and up to date with the necessary products to offer to the customer.
• Cultural fit: Care for and be part of a positive team environment, encouraging collaboration and teamwork.

How we picture you:

You are a helpful and kind person, you have a great attitude, you are enthusiastic, and
you know how to connect with customers.

You are curious about learning new skills and gaining product knowledge and of course, fashion is your passion and you transmit it!

What you need to succeed in this role:

• Minimum two years of relevant experience in fashion retail.
• English and other languages would be a plus.
• Strong team player and commercial mindset.