Customer Care Manager jobs in Italy

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Pay Rate: Competitive
Contract Type: Permanent (Full-Time)
Shift patterns: Three shift rotation.
Location: Birmingham - B92 8NW

Basic Criminal Record Check required.

DHL, an award-winning leading supply chain business, is seeking a First Line Manager to play a vital role in coordinating our daily logistics requirements. To succeed in this role, you should have comprehensive knowledge of supply chain supervisory practices and a demonstrative understanding of warehouse procedures, including storing goods and dispatching orders.

WHAT DOES THE ROLE ENTAIL?

• Assist Management by reporting on and monitoring the effectiveness of warehousing activities and performance in your designated area.
• Supervise, implement, and coordinate productivity by communicating job expectations to direct reports, ensuring all deadlines are safely met within allocated time frames, maintaining standards of excellence.
• Track and trace orders using digital in-house tracking software, maintaining records at an optimal level.
• Maintain effective relationships with customers.
• Manage a span of control of 15-20 people, covering all people aspects.

WHAT DO WE NEED FROM YOU?

• Previous practical experience as a supervisor or Team Leader within a logistics environment.
• Experience in the preparation and distribution of volume orders.
• Computer literacy with practical knowledge of logistics software packages.
• Excellent organizational and problem-solving skills, with the ability to supervise, organize, and train direct reports.

A recognized qualification in Supply Chain Management or Logistics will be highly regarded.

WHY CHOOSE US?

Along with competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service
• Hundreds of discounts (retail, childcare, gym)
• Affordable loans & an enhanced pension scheme
• 24/7 employee support service for you and your family, including access to free counseling and more

OUR APPROACH TO DIVERSITY & INCLUSION

We ensure our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging.

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management, keeping the world moving. Our expert teams work across industries like retail, automotive, healthcare, and more, to deliver for our customers and help them serve their clients effectively.