Customer Care Assistant jobs in United Kingdom

We are looking for either an experienced HCA or an aspiring HCA who is willing to undergo training to join our well-established nursing team. Working 35 hours per week. The successful applicant will work under the direct supervision of the Nurse Team Leads at each site, which comprise of the Manor Practice, Northbourne Medical Centre and Shoreham Health Centre.

• Supportthe practice nursing team with health promotion programmes
• Carryout baseline observations such as pulse oximetry, blood pressure, temperature,pulse rate, and BMI recording findings accurately
• Facilitateroutine and 24-hour BP monitoring, advising patients accordingly
• Undertakesimple wound care, dressings, stitch removal, and other clinical tasks asrequired
• Undertakevenepuncture
• Carryout ECGs as requested
• Carryout B12 injections
• Whentrained, carry out ear irrigation under the supervision of the practice nurse
• Supportthe practice nurse with the management of chronic disease clinics including annualdiabetes reviews (including foot checks), learning disability reviews andmental health reviews
• Carryout NHS Health Checks
• Ensurespecimens are recorded and ready for onward transportation
• Providesupport during minor operations and Gynaecological clinics as required
• Ensureall clinical rooms are adequately stocked and prepared for each session
• Ensurefridges are cleaned routinely in accordance with extant guidance
• Ensureclinical waste is removed from clinical areas and sharps bins replaced inaccordance with the practice IPC policy

This is a fantastic opportunity for an experienced HCA to join our well-established nursing team.

Adur Health Partnership is a large, innovative GP Partnership based over 4 sites in Shoreham and Southwick, currently serving over 36,000 patients in our catchment area. We are also our own Primary Care Network as Shoreham & Southwick PCN. The Partnership is highly supportive with a strong sense of team, continually striving for improving the healthcare and well-being of our registered patients.

• a.Supportthe practice nurse with health promotion programmes
• b.Carryout baseline observations such as pulse oximetry, blood pressure, temperature,pulse rate, recording findings accurately
• c.Facilitateroutine and 24-hour BP monitoring, advising patients accordingly
• d.Undertakebasic wound care, dressings and other clinical tasks as required
• e.Supportthe practice nurse with the management of chronic disease clinics anddementia/mental health reviews.
• f.Carryout BMI checks as directed.
• h.Undertakevenepuncture
• i.Whentrained, administer flu vaccinations
• j.Whentrained, carry out ear irrigation under the supervision of the practice nurse
• k.Carryout ECGs as requested
• l.Carryout B12 injections
• m.Whentrained, carry out NHS Health Checks
• n.Whentrained, carry out Smoking cessation
• o.Whentrained, carry out learning disability health checks
• p.Diabetesscreening to include foot checks
• q.Ensurespecimens are recorded and ready for onward transportation
• r.Providesupport during minor operations as required
• s.Ensureall clinical rooms are adequately stocked and prepared for each session
• t.Ensurefridges are cleaned routinely in accordance with extant guidance
• u.Ensureclinical waste is removed from clinical areas and sharps bins replaced inaccordance with the practice IPC policy

Deliver opportunistic health promotion whereappropriate

• Healthcare qualification (level 3 or 4) or working towards gaining equivalent level
• Ear syringing certification

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Punctual and committed to supporting the team effort
• Flexibility to work outside of core office hours
• Occupational Health Clearance
• Competent in the use of Office and Outlook

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of working in a primary care environment

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.