Customer Care Advisor jobs in United Kingdom

Porsche Retail Group have an excellent opportunity for a Part‑Time Receptionist / Host to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Mayfair . This Studio concept dealership is a one‑of‑a‑kind boutique style showroom, and the Porsche Centre Mayfair is only a 2‑minute walk to the Ritz Hotel & Green Park tube station, with The Royal Green Park facing the building. The dealership has a barista service coffee bar and is surrounded by shops, cafés, bars and restaurants.

Important : This is a part‑time role working 20‑25 hours per week across 5 days and will include covering lunchtimes.

As a Receptionist / Host, you will also provide an efficient and effective administration support service to the management team, including :

• Presenting a warm welcome to all customers and visitors to the Centre
• Building rapport with guests and establishing their needs quickly and efficiently to maximize their experience
• Acting as a Brand Ambassador, reflecting the brand image and standards at all times
• Ensuring all customer needs all looked after for each department (Sales, Aftersales and Parts), including the offer of refreshments and be confident to converse with the customer
• Handling all customer queries in a professional and timely manner through any medium (in person, phone, e‑mail or on‑line)
• Obtaining all necessary customer information in order to share data with colleagues
• Inputting and maintaining accurate customer enquiry records
• Promoting and selling of Porsche Products and Services such as Porsche selection which includes showroom transactions of ordering and taking payments
• Pro‑actively approach customers in the showroom to discuss product information and offer help / advice and demonstrate vehicle options
• Provide customers with specification information on all Porsche products and services available through the Centre including Aftersales
• Develop a good knowledge and understanding of all competitive products and dealerships in order to provide better insight to customers

For the role of Receptionist / Host there is a basic salary on offer of £12.50 per hour plus bonus of up to £3,000 over the year pro‑rata. You will also receive a fantastic benefits package, including :

• 25 days holiday per year plus bank holidays pro rata
• Option of a VW group vehicle at preferential leasing rates
• Private Medical Insurance
• DC Pension Scheme
• Life Insurance
• Staff preferential rates
• Employee Discounts Programme
• Employee Assistance Programme

To be successful for the role of Receptionist / Host you will have

• Experience in a similar front facing role
• Excellent customer services ability
• Immaculate presentation and interpersonal skills
• Administration and time management ability

Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK, as well as a Top 5 company in Automotive, and combine an outstanding working environment with great benefits and an extremely competitive package.

Please note that eRecruitSmart is advertising the roles of Receptionist / Host on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!