Customer Care Advisor jobs in Grande-Bretagne

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—serving tasty food, ensuring food hygiene, and driving sales.

1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Addressing customer queries with great product knowledge, including allergies and dietary requirements.
4. Maintaining the cleanliness and upkeep of the store in collaboration with your team.
5. Working on the shopfloor and other areas as required, including stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience.

1. A passion for delivering a great customer experience with a friendly smile.
2. Experience in a customer-facing role and an interest in working within hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctuality, professional appearance, and a proactive, hardworking attitude.
5. Eagerness to learn new skills and gain new experiences.
6. Thrives in a busy, fast-paced environment.
7. Ability to demonstrate our values: being one team, continuous improvement, positivity, passion for gardens, and customer focus.

1. Generous annual leave entitlement, with flexible holiday scheduling.
2. Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
4. Support via Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
5. Opportunities for development through Dobbies Academy's eLearning platform and programmes.
6. A passionate, diverse, and committed team culture focused on customer satisfaction.

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants is reflected in our products, services, and community events. Many stores feature a restaurant or coffee shop, offering a relaxed environment for customers. We are dedicated to being a great place to work, encouraging our colleagues to grow and succeed together.