Customer Care Representative

Coloplast; Nottingham; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading healthcare provider is seeking a compassionate Customer Care Representative in Nottingham. In this role, you will support patients post-surgery, maintaining relationships while meeting performance targets. Candidates should have prior customer service experience and strong communication skills. A competitive salary of £26,750 and a hybrid working model are offered.

Benefits

Competitive salary

Performance-related bonus

Generous benefits package

Life assurance

Hybrid work model

Qualifications

• Previous experience in customer service or telesales.
• Ability to show empathy, especially with vulnerable individuals.
• Confident in communicating via multiple channels.

Responsibilities

• Build trusting relationships with patients.
• Communicate with patients via telephone, email, and text.
• Work towards achieving KPIs and revenue targets.

Skills

Empathy and sensitivity

Strong communication

Listening skills

Relationship-building

Commercial motivation

Resilience

Tools

CRM systems

Digital communication tools

Job description

Customer Care Representative – Outbound

Nottingham | Full-Time | 12- month Fixed Term Contract

Are you a compassionate communicator with a commercial mindset? Do you want to make a genuine difference to people’s lives while achieving rewarding results? We’re looking for a Customer Care Representative to join our growing team in Nottingham.

About the Role

As a key member of our Customer Care team, you’ll be the first point of contact for patients who have recently undergone major, life-changing surgery. You’ll offer empathetic support, guidance, and solutions—helping each patient access the services and products they need to aid their recovery.

At the same time, you’ll work towards clear KPIs and revenue targets for your own territory, ensuring every interaction delivers both exceptional care and commercial success.

What You’ll Do

• Building trusting relationships with patients, undertsanding their needs and circumstances
• Communicating with patients via telephone, email and text.
• Increasing revenue for your territory through effective territory planning
• Collaborate with colleagues across departments to deliver a seamless customer experience.
• Maintain accurate and compliant records of all customer interactions
• Achieve individual and team KPIs, including customer satisfaction, conversion, and revenue targets.

What We’re Looking For

• Previous experience in customer service, telesales, or a similar customer-facing role.
• A natural ability to show empathy and sensitivity, particularly when speaking with vulnerable individuals.
• Strong communication, listening, and relationship-building skills.
• Commercially driven, motivated by achieving and exceeding targets.
• Confident using CRM systems and digital communication tools.
• Resilient, positive, and able to thrive in a fast-paced environment.

What we can offer you

• Competitive salary: £26,750 base salary
• Performance related bonus scheme (monthly)
• Generous benefits package, including holidays, pension, and employee wellbeing support.
• Life Assurance (1 x annual salary)
• Hybrid working model – 3 days in our Nottingham office, 2 days from home

Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.

We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.

Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.

Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S