Customer Service Advisor - Uncapped Commission

EE Limited; Newcastle upon Tyne; Hybrid; GBP 25,000 - 26,000; Part time

Job summary

A leading telecommunications provider is seeking a Customer Service Advisor in Newcastle upon Tyne. This part-time, permanent role offers an uncapped commission alongside a competitive salary starting at £25,087, flexible working options, and numerous employee benefits including healthcare and support for career development. Ideal for confident communicators who can build relationships and thrive in a supportive team environment.

Benefits

Access to an online GP 24/7

Market-leading paid carers leave

Family leave with full pay

Huge discounts on EE & BT products

Support in career development

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Ability to engage in conversation and build rapport with customers.
• Experience in sales or customer service is a plus.
• Flexibility and adaptability to changing circumstances.

Responsibilities

• Talk to customers over the phone about enhancing their digital experiences.
• Discuss suitable products based on customer needs.
• Schedule own breaks and manage time effectively.

Skills

Confidence in communication

Relationship building

Problem-solving

Job description

Customer Service Advisor - Uncapped Commission

EE
Newcastle upon Tyne, Newcastle Upon Tyne, NE1 4LF
25,087.00
Permanent
Part time
NEW

Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Full time: Permanent

Salary: 25,087.00 rising to 25,684.00 after 8 months of being here, plus incentives and bonuses

Hourly rate: 12.82 per hour rising to 13.12 per hour at 9 months in role

Start date: January 2025 onwards

Why this job matters

If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services.

We don't do hard sales. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside or Gosforth.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What's in it for you?

• A great starting salary of 25,087.00 rising to 25,684.00 after 8 months of being here, plus incentives and bonuses.
• Online GP giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
• Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?