Customer Service Assistant

Empiric Student Property plc; Newcastle upon Tyne; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A leading student accommodation provider in Newcastle upon Tyne seeks a Customer Service Assistant. You will create a vibrant community for students, enhance their living experience, and drive sales. Ideal candidates will have a background in customer service and hospitality, with a passion for fostering a supportive environment. Flexible hours and a fun working culture are offered.

Benefits

25 days holiday entitlement

Birthday off

Pension scheme

Latest technology

Employee discounts

Cycle 2 Work Scheme

Service Award Scheme

Qualifications

• Experience in PBSA, hospitality or a similar field.
• Proven background in customer service, compliance, and sales.
• Ability to juggle multiple priorities and problem-solve effectively.
• Enthusiasm for fostering community and driving results.

Responsibilities

• Create a “home away from home” community for students.
• Plan exciting social events and deliver stand-out check in/check-out experiences.
• Handle complaints with care and ensure students feel supported.
• Help meet city revenue and sales targets.

Skills

Customer service

Sales

Problem-solving

Community engagement

Job description

Customer Service Assistant

24 Hour contract, working various 4 x 6hour shifts between 6AM-8PM, weekdays and weekends.

Contract until June 2026, possible to become permanent.

Why join us?

• 25 days holiday entitlement (pro rata for part time colleagues)
• Have your birthday off!
• 8% pension (7.5% employer / 0.5% employee) contribution
• SmartTech - get the latest technology and spread the payments over time with no interest or upfront payments
• Access to Reward Gateway and enjoy discounts with a number of leading retailer
• Cycle 2 Work Scheme
• Service Award Scheme (one day per year up to 5 years’ service)

We’re Hello Student, part of the Empiric Student Property Group.

With over 9000 beds around the UK our properties are some of the best in the market and our friendly and approachable team get to know our students, so that we provide a more personal experience.

Be a part of that unforgettable service!

We are only just getting started and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other and most of all having FUN!

What you’ll do:

As a Customer Service Advisor, you’ll be the friendly face and go-to person for our customers, creating a safe, supportive, and vibrant community they’ll love to call home. Here’s a snapshot of what you’ll be doing.

Your key responsibilities:

• Create a “home away from home” community for students.
• Plan exciting social events and deliver stand‑out check in/check‑out experiences.
• Handle complaints with care and ensure students feel supported.
• Drive great reviews and high customer satisfaction scores.

Sales and Revenue

• Help meet city revenue and sales targets.
• Stay on top of local trends and competition.
• Smash sales targets and boost re‑booking.
• Balance financial performance with customer happiness.

Sustainability and Community

• Engage with local communities through volunteer days and charity efforts.
• Promote recycling, energy‑saving, and other eco‑friendly practices.
• Be an advocate for positive social and environmental change.

Facilities Management

• Keep buildings safe, clean, and well maintained.
• Promote a positive safety culture, handling emergencies and reporting incidents as needed.
• Stay up to date with training and always prioritise health and safety.

What we’re looking for:

• Experience in PBSA, hospitality or a similar field
• Proven background in customer service, compliance, and sales
• Ability to juggle multiple priorities and problem‑solve effectively.
• Enthusiasm for fostering community and driving results.

What to expect:

This fast‑paced, dynamic role includes flexible hours (weekends/evenings). You'll thrive in a fun, ever evolving environment driven by our ways of working commitments.

• Respectful
• Responsive
• Supportive
• Collaborative
• Fun