Customer Service Specialist

DPDgroup; Oldbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading logistics company in Oldbury is looking for an International Customer Service Specialist. You will be responsible for delivering exceptional customer service, handling queries about delivery status, and resolving issues efficiently. The ideal candidate will thrive in a fast-paced environment, possess outstanding communication skills, and demonstrate a commitment to customer satisfaction. Opportunities for career development are available.

Benefits

Enhanced maternity and paternity package

Free life assurance

Free onsite parking

Discounted shopping from retailers

Free eye tests

Qualifications

• Experience in a fast-paced customer service environment.
• Confident telephone manner.
• Professional and polite demeanor.

Responsibilities

• Answer queries related to delivery status.
• Identify problems quickly and resolve them.
• Ensure all KPIs are met.

Skills

Outstanding communication skills

Ability to listen and build rapport

Excellent administration skills

High levels of self-motivation

Problem-solving ability

Tools

Microsoft Office

Google Workspace

Salesforce

Job description

Our Team Manager is currently recruiting for a dedicated International Customer Service Specialist, to strengthen our high performing and friendly customer services team who put our customers at the heart of everything they do. Your primary responsibility will be to deliver the best customer service to our customers, internally and externally with their collection and delivery needs, taking accountability to resolve any issues or complaints. You will be working as part of a team to deliver the best customer centric service in the industry. Communication is essential in this role as you will need to build relationships across the business internally and with our customers. You'll also be focussed on:

Responsibilities

• Answering any queries with relation to delivery status
• Being able to identify problems quickly and resolve them
• Ensuring all KPI's are met
• Delivering the key measures of success
• Average Handling Time and Call Service
• Response Times
• Right 1st Time Resolution
• Quality and Compliance

Qualifications

• Proven and demonstrable experience of working in a fast paced customer service environment with the ability to work well under pressure
• Outstanding communication skills, both verbal and written, and confident telephone manner
• The ability to listen to a customer and to build a quick rapport
• Polite and professional at all times with a willingness to go the 'extra mile' to exceed customer expectations
• Excellent administration skills with the ability to use Microsoft Office, Google Workspace and Salesforce
• High levels of self-motivation and initiative to effectively problem solve
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability

Additional Information

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100's of retailers including up to 5% off your weekly supermarket shop
• Milestone Days off to celebrate with your family and friends
• Free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can deliver a best in class customer experience, then this is the job for you! Apply today.