Customer Service Specialist - UK Banking Client (Hybrid Glasgow)

Teleperformance; Airdrie; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A customer service leader in the UK is seeking a Complaints Handler for their Banking and Financial Services team. This hybrid role requires strong communication skills and at least 1 year of relevant experience. Responsibilities include providing customer service and resolving queries across various channels. The ideal candidate will thrive in a fast-paced environment and possess emotional intelligence for effective problem-solving. This position offers competitive hourly pay and a permanent contract.

Qualifications

• Must have at least 1 year of experience in Banking and Financial Services.
• Strong emotional intelligence and communication skills are required.
• Be proactive in resolving customer inquiries.

Responsibilities

• Provide excellent customer service across various channels.
• Resolve customer issues using problem-solving skills.
• Ensure compliance with regulatory customer protection requirements.

Skills

Professional telephone manner

Excellent verbal communication skills

Ability to empathize

Attention to detail

Problem-solving skills

Job description

Complaints Handler - Banking & Financial Services (Hybrid Glasgow)

Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success we have exciting opportunities in our Banking and Financial Service sector - You must be able to evidence at least 1 year previous experience in the Banking and Financial Service Industry

Start Dates : 5th Jan 2026

• Salary: £12.85 per hour
• Location: Hybrid - Glasgow, Cuprum Building, Argyle Street. 2 days in the office, 3 days work from home after training and Grad Bay - make the most of off-peak train fares and energy bills savings!
• Shifts: Full Time 40 hrs over 8.00 am - 8.00 pm , 5 days over Monday - Sunday. Full flexibility required to work any shifts within these hours.
• Training: 3 weeks then 5 weeks Grad Bay - THIS EIGHT WEEK PERIOD IS FULL TIME IN THE OFFICE
• Contract: Permanent
• Background Checking:
• Right to Work in the UK
• Criminal Record Check
• Credit Check
• Any other associated checks

Please note we do not allow any time off/holiday requests within the first 8 weeks of your start date

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
• Collaboration You enjoy working with others and you like working as a team player.
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Skills needed to be a Customer Service Representative

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• Excellent verbal communication skills
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• High levels of accuracy and attention to detail
• Be driven to work towards achievable targets

Financial Sector - Key Responsibilities

• Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
• Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
• Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
• Have excellent attention to detail
• Be knowledgeable of our client's process and products and how best to support the customer

Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer: Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.