Customer Service Representative

Restore Plc; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A market-leading provider of secure document destruction services is seeking a motivated Customer Service Advisor in Greater London. You will ensure high standards of service delivery, support continuous improvement, and achieve departmental KPIs. Excellent communication skills and a commitment to customer service are essential. This role offers benefits such as 25 days annual leave and life assurance.

Benefits

Annual Leave - 25 days + bank holidays

Life Assurance - 2x basic annual salary

Free Onsite Parking

Employee Assistance Programme (EAP)

Eye Care Support

Qualifications

• Experience in a fast-paced customer-focused environment.
• Commitment to excellent customer service with a positive attitude.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Deliver exceptional customer service and resolve queries promptly.
• Liaise with internal teams to resolve customer issues.
• Identify opportunities for improvement in processes.

Skills

Customer service experience

Strong communication skills

Attention to detail

Problem-solving abilities

Organisational skills

Tools

Standard software packages

Job description

Reporting to the Customer Service Team Leader, you will engage with internal departments and external customers to ensure queries are resolved efficiently, accurately and within agreed SLAs. You will play a key role in maintaining high standards of service delivery, supporting continuous improvement, and contributing to the achievement of departmental KPIs.

Responsibilities

• Deliver exceptional customer service, ensuring all queries are resolved promptly, accurately, and within SLA.
• Liaise with internal teams, including operations, finance and account management, to obtain information and resolve issues.
• Manage customer accounts, ensuring information is accurate, up-to-date, and changes are communicated proactively.
• Process customer orders and requests using internal systems and external customer portals.
• Handle and resolve complaints professionally, taking ownership to ensure positive outcomes.
• Identify opportunities for improvement in processes or service delivery, contributing to a better customer journey.
• Support new and existing team members through knowledge sharing and participation in training.
• Represent Restore Datashred professionally during customer meetings, both virtually and on-site when required.

Qualifications

• Previous experience in a fast-paced customer-focused environment.
• Commitment to excellent customer service with a positive attitude.
• Strong communication skills, both written and verbal.
• Excellent attention to detail, problem-solving abilities, and organisational skills.
• Ability to extract relevant information and identify problems.
• Competent in standard software packages with a willingness to learn new ones.
• Ability to prioritise workload, multitask, and work independently while handling complaints.
• Ability to work under pressure and meet deadlines/targets.
• Proven ability to achieve and maintain KPI targets.

Benefits

• Annual Leave - 25 days + bank holidays
• Life Assurance - 2x basic annual salary
• Bereavement Counselling - Support during difficult times
• Free Onsite Parking
• Employee Assistance Programme (EAP) - Confidential counselling via Health Assured
• Eye Care Support - Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About The Company

Restore Datashred is a market-leading provider of secure document destruction services. We pride ourselves on delivering exceptional customer experiences, and we are looking for a professional and motivated Customer Service Advisor to join our team.

Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.