Customer Service Officer

Metadesign Limited; Aberdeen City; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in customer service in Aberdeen City seeks a Customer Service Representative to manage customer enquiries and order processing. The ideal candidate will have a diploma in a related field and 1-3 years of relevant experience in industries like F&B or logistics. Strong communication skills, ERP system experience, and the ability to work under pressure are essential. Attractive salary packages and benefits offered.

Benefits

Attractive salary packages

Insurance package

5.5 days’ work week

Qualifications

• 1-3 years of customer service / order processing experience in related industries.
• Experience with handling customer inquiries and order processing.

Responsibilities

• Handle daily customer enquiries, orders, and delivery coordination.
• Process sales orders and invoices accurately in the ERP system.
• Liaise with internal teams for smooth order fulfillment.
• Follow up on delivery schedules and resolve issues promptly.
• Maintain customer records and update product pricing information.

Skills

Good communication and interpersonal skills

Proficient in MS Office and ERP systems

Good command of spoken and written English

Detail-minded and able to work under pressure

Education

Diploma or above in Business Administration, Communication or related discipline

Tools

ERP system (SAP preferred)

Job description

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Responsibilities

• Handle daily customer enquiries, orders and delivery coordination
• Process sales orders and invoices accurately in ERP system
• Liaise with internal teams (Sales, Logistics, Warehouse) to ensure smooth order fulfillment
• Follow up on delivery schedules and resolve customer issues promptly
• Maintain customer records and update product and pricing information
• Handle ad‑hoc duties assigned by supervisor/management

Requirements

• Diploma or above in Business Administration, Communication or related discipline
• 1‑3 years of customer service / order processing experience (F&B, hospitality, trading or logistic industry preferred)
• Good communication and interpersonal skills
• Proficient in MS Office and ERP system (experience in SAP will be an advantage)
• Good command of spoken and written English and Cantonese
• Responsible, detail‑minded and able to work under pressure

Working location: next to Wong Chuk Hang MTR station

We offer 5.5 days’ work (Alternatively, for every second Saturday, rotation), attractive salary packages and insurance package to right candidates. Please apply with full resume, expected salary and contact phone number by clicking APPLY.

www.meta-bev.com

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