Customer Service Officer

North West Leicestershire District Council; Coalville; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A local government organization in Coalville is looking for a Customer Service Officer to support community services. Responsibilities include providing assistance to residents via phone and in person. The role offers a hybrid working option, competitive salary, and benefits like a local government pension scheme. Ideal candidates should have excellent communication skills and a passion for customer service. This is a wonderful opportunity for individuals looking to grow in a supportive environment.

Benefits

34 days holiday increasing to 38 days

Attractive Local Government Pension Scheme

Employee benefits programme

Training and development opportunities

Qualifications

• Ability to talk to people at all levels.
• Passionate about delivering excellent customer service.

Responsibilities

• Provide face-to-face and telephone help to residents.
• Handle customer’s financial matters if promoted.

Skills

Effective listening

Verbal communication

Written communication

Customer service

Job description

Customer Service Officer

External

North West Leicestershire District Council is a busy council, working across our communities to help people and businesses thrive. We’re looking for another Customer Service Officer to join our Customer Services team; you will be working in our Customer Centre in the Belvoir Centre in the heart of Coalville. You will be joining a busy and friendly team providing both face to face and telephone help to residents in the district, covering the full range of services that the Council provides.

There may be the opportunity to work from home on a hybrid basis following your initial training and completion of competency checks. There is also the potential to progress to a higher graded Customer Service Officer, based on your capability where, if successful, you would deal with customer’s financial matters e.g. council tax and benefits.

Ideally we are looking for someone who can talk to people at all levels, has effective listening and verbal and written communication skills. You must also be passionate about and able to deliver excellent customer service to everyone you talk to.

• 36.25 hrs per week with an annual salary of £25,583 - £25,989
• Agile working scheme with a combination of home and office working, this role does require regular office based working
• 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent)
• Attractive Local Government Pension Scheme with at least 22% employer’s contribution
• Employee benefits programme’ including payback on medical, dental and optical expenses
• Continued training and development opportunities

Interested...? Take a look at the job pack online or please feel free to get in touch with Kerry Wright at [e-mail] or 01530454549, who will be happy to discuss this important and exciting role.

Applications must be made using the on-line application process.

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.

We welcome applications from all sections of the community.

This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit Devolution - North West Leicestershire District Council and email [e-mail] if you have any questions.

Closing Date: Sunday 23 November 2025