Complaints jobs in United Kingdom

Does building rapport with people come naturally and easy for you? Do you have a passion for finding solutions and achieving targets? Impact Futures Group and The Childcare Company have an exciting opportunity to join our Relationships team as Client Relationship Executive.

This is an office based position in Birmingham and may require some travel. You must have access to a vehicle and a clean driving licence.

As a Client Relationship Executive you will bring energy and enthusiasm to the role, with the natural ability to quickly establish a rapport with your client stakeholders. You will use your own initiative and a proactive approach to providing an outstanding customer service that will support you to excel.

This is an exciting and highly rewarding role for the right candidate; you will position Impact Futures as a trusted provider for apprenticeships and commercial training across a large volume of accounts, underpinned by your sector knowledge, ambition and the marketing strategies adopted by the business.

The role requires a candidate who is driven, solution focussed, who can collaborate with internal and external stakeholders, and who has a proven track record of working within a fast‑paced environment whilst setting goals and achieving high results.

• Being responsible for providing an exceptional customer experience to a high volume of small‑sized accounts. You will be the main point of contact for your portfolio of client’s.
• Planning and providing quarterly learner progression reports (submission dates in accordance to timetable), clearly identifying areas for attention and other key information.
• Reporting directly to the Head of Client Relationships. You will be responsible for bringing any account difficulty to the immediate attention of your line manager. You will attend performance meetings, appraisals and any mandatory meetings as requested.
• Compliant handling, full communication between all parties and documented in line with the Company complaints policy and procedure.
• Having a good commercial awareness of the training and education sector, including funding streams and apprenticeship standards.
• Taking full ownership for your own CPD.

• Bonus scheme
• 25 days holiday plus public and bank holidays
• 3 additional days of paid leave for Christmas Shut down
• Volunteer day
• Enhanced Sick Pay
• BUPA Healthcare Cashback plan
• Enhanced Maternity paid leave
• Enhanced Paternity paid leave
• Grandparent paid leave
• Bereavement paid leave
• Life Assurance
• Refer a friend bonus
• Birthday day off
• 3% pension contribution using pension provider NEST
• Shopping discount & cash back platform
• Employee Financial Wellbeing support
• Buy an additional 5 days annual leave
• TOTUM Pro student discount card
• Employee Assistance Helpline
• Company events and social gatherings
• Appreciation gifts

• Successful and proven background in relationship building, ideally with some sales and/or account management experience
• Exceptional communication skills
• Organised and proactive
• Driven and solution focused
• Overall sound educational background
• Basic IT knowledge (including all Microsoft packages)
• Sector knowledge (in education and training, the sectors in which we operate) – desirable
• Sales and/or Account Management experience – desirable

Impact Futures and The Childcare Company are some of the UK’s largest independently owned training providers, delivering apprenticeships and vocational qualifications. Our expertise is underpinned by our Ofsted Grade 2 "Good" accreditation, and learner‑centric delivery is at the heart of our continual operational evolution to ensure our learners receive an outstanding learning journey.

Impact Futures and The Childcare Company are an Equal Opportunities employer and welcome applications from all suitability qualified persons regardless of their race, disability, religion/belief, sexual orientation or age. We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required for this role.