Post Completions & Compliance Manager - Hybrid

Ideal Personnel & Recruitment Solutions Limited; Milton Keynes; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A recruitment firm based in Milton Keynes is looking for a Post Completion and Compliance Manager. The role requires effective leadership in a hybrid working environment, overseeing compliance responsibilities, managing client relationships, and leading a team. Candidates must have experience in Post Completions to apply. If successful, shortlisted candidates will be contacted within 7 days. The firm values customer service and proactive management in the handling of complexities in client interactions.

Qualifications

• Experience in Post Completions is essential.
• Ability to manage client and supplier relationships effectively.
• Proven leadership capabilities and mentoring skills.

Responsibilities

• Lead the PC team and share knowledge with colleagues.
• Act as the first point of escalation for complex issues.
• Assist Compliance Team with AML queries and documentation.

Skills

Post Completion experience

Customer service

Risk management

Job description

Our client has a permanent vacancy for a Post Completion and Compliance Manager to support the strategic aims of the company by delivering a robust 'shared service' function, ensuring Post Completion (PC) and Compliance responsibilities are met, client and supplier relationships are positively managed, and that organisational support is consistently delivered.

You will need to have suitable, relevant experience in Post Completions to be considered for this role.

The role is hybrid working.

The role

• Effective forward planning and identification of potential risks/opportunities.
• Maintain a high degree of customer (internal and external) service for all PC queries and adhere to all service management principles.
• Lead the PC team, freely share knowledge, insight, best practice and ideas. Encourage sharing behaviour in others, offer constructive advice and training to colleagues.
• First point of escalation for complex issues including lender/client queries, potential claims and complaints.
• Responsibility for all lender panel management issues including portals, user access, updates, renewals, ensuring any chasers are dealt with promptly etc.
• Utilise PC experiences to assist with identifying firmwide training needs and assist with preparation and delivery of training.
• Assist the Compliance Team with AML queries/reporting.
• Assist the Compliance Team with maintaining the firm's existing accreditations and preparation for regulatory audits.
• Assist the Compliance Team with regular reviews of all compliance framework documentation including Operations Manual, Protocols, Policies, Procedures and Guidance.

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short‑listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.