Customer Service Executive

Harvey Beric Associates; Burton upon Trent; On-site; GBP 22,000 - 28,000; Full time

Job summary

A growing customer service company based in Burton upon Trent is seeking a proactive Customer Service Executive. This varied role involves providing outstanding customer support, managing records, and making outbound sales calls. Ideal candidates will have experience in customer service or sales support and be skilled in using Microsoft Excel and CRM systems. If you have a customer-first attitude and thrive in fast-paced environments, apply now for this exciting opportunity.

Qualifications

• Experience in customer service, sales support or order processing.
• Proficient in using Microsoft Excel and CRM systems.
• Excellent communication and problem-solving skills.
• Highly organized with strong attention to detail.
• Positive, proactive approach to customer interactions.

Responsibilities

• Provide outstanding customer support via phone and email.
• Manage customer records and forms using Excel and CRM.
• Resolve customer complaints professionally.
• Make outbound sales calls to customers.
• Coordinate orders, samples, and deliveries.

Skills

Customer service experience

Sales support

Microsoft Excel proficiency

CRM systems

Communication skills

Problem-solving skills

Organizational skills

Attention to detail

Customer-first attitude

Job description

We're looking for a proactive and detail-driven Customer Service Executive to join a growing and supportive team based in Burton upon Trent. This is a varied role combining customer service and sales support, offering excellent career development for the right candidate.

What you’ll be doing

• Providing outstanding customer support via phone and email
• Managing customer records and forms accurately using Excel and CRM systems
• Resolving customer complaints professionally and efficiently
• Making outbound sales calls to existing and potential customers
• Coordinating orders, samples, and deliveries with internal teams

What we’re looking for

• Experience in customer service, sales support or order processing
• Confident using Microsoft Excel and CRM systems
• Excellent communication and problem-solving skills
• Highly organised with strong attention to detail
• A customer‑first attitude and positive, proactive approach

If you’re ready for a new challenge and enjoy working in a fast‑paced, customer‑focused environment, apply now. However, if you do not hear from us within 48 hours, please assume your application has been unsuccessful.