Clinical Delivery Manager

Psychiatry Uk; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading digital healthcare provider in the UK seeks a Clinical Delivery Manager to oversee clinical services, ensuring safe and effective delivery while monitoring workforce activities. The role involves coordination across multidisciplinary teams, supporting governance processes, and enhancing patient care quality. Ideal candidates should have healthcare experience, strong analytical skills, and remote work proficiency. The position also offers multiple wellbeing perks and promotes career development in a flexible environment.

Benefits

Health Cash Plan

Well Hub Subscription

Employee Assistance Programme

Annual Volunteering Day

Enhanced Sickness and Family Leave pay

Length of Service Bonus

Work from Home allowance

Pension options

Qualifications

• Experience working in a healthcare or regulated services environment.
• Proven operational workflows and performance monitoring expertise.
• Ability to support governance activities and regulatory inspections.

Responsibilities

• Monitor and report on clinical workforce activity.
• Coordinate new models of care introduction and communication.
• Support maintenance of the Clinical Risk Register and Audit Register.

Skills

Healthcare experience

Operational workflows coordination

Data analysis

Multidisciplinary teamwork

Governance activities support

Communication skills

Attention to detail

Problem-solving

Microsoft 365 proficiency

Remote work capability

Education

Qualifications in project management or quality improvement

Job description

Overview

The Clinical Delivery Manager plays an important role in making sure Psychiatry UK's clinical services run safely, smoothly, and effectively. Working closely with Clinical Leads, Pathway Delivery Leads, and wider operational teams, you'll help keep services performing well, plan and manage clinical capacity, support governance processes, and drive ongoing improvements across the patient journey. This role is all about helping teams deliver high‑quality care that meets service standards and regulatory requirements. You'll use your analytical skills to understand what's working (and what's not), communicate clearly with a wide range of clinical colleagues, and bring people together to solve problems and improve how services are delivered—while always working within appropriate professional boundaries. This is a home‑based role (applicants must reside in the UK), though occasional travel may be required for face‑to‑face meetings at various locations within the UK.

Responsibilities

• Monitor and report on clinical workforce activity, including forecasting appointment volumes, tracking hours delivered, and supporting capacity planning across the service.
• Coordinate the introduction of new models of care, ensuring operational readiness and effective communication across relevant teams.
• Track clinician performance metrics at a service level (quality, timeliness, volume, patient experience) and work with Clinical Leads to identify trends, risks, or areas requiring escalation.
• Support the maintenance and review of the Clinical Risk Register, Audit Register, and associated remediation plans, ensuring actions are documented and progressed.
• Coordinate the rollout of clinical policies and processes to the contractor workforce and monitor adoption, escalating compliance risks through the appropriate governance channels.
• Support complex complaints, escalations, and incidents by collating information, contributing to investigations, and ensuring timely communication with relevant stakeholders.
• Maintain effective communication channels with the clinical workforce, sharing updates, insights, and changes to pathways or processes.
• Collate, analyse, and present operational and clinical performance data to support decision‑making and service improvement.
• Manage personal workload effectively, prioritising tasks in response to changing needs and emerging issues.
• Participate in regular supervision with the Deputy Medical Director and in the PUK performance development process to support ongoing professional development.
• Complete all mandatory training, including information governance, safeguarding, and health and safety, and engage in additional training relevant to the role.
• Contribute to wider service development initiatives, operational improvement projects, and transformation workstreams as required.

Qualifications

• Experience working in a healthcare, clinical operations, or other regulated services environment
• Proven experience coordinating service delivery, operational workflows, or performance monitoring
• Experience analysing data, producing clear reports, and presenting insights to support decision‑making
• Experience working with multidisciplinary teams, including clinicians, governance teams, and operational staff
• Experience supporting governance activities such as risk management, incident handling, audit, or quality processes
• Strong understanding of clinical service delivery and the importance of governance, quality, and patient safety
• Excellent written and verbal communication skills, with the ability to produce clear and accurate documentation
• High level of accuracy and attention to detail in monitoring and reporting
• Strong problem‑solving skills, with the ability to identify risks, inconsistencies, or gaps in processes
• Confidence using Microsoft 365 and digital tools, including dashboards and online communication platforms
• Ability to work independently in a remote environment while managing multiple priorities
• Experience working within mental health, community healthcare, or digital health services
• Experience working with contractor or mixed clinical workforces
• Experience supporting regulatory inspections (e.g., CQC) or quality improvement programmes
• Qualifications in project management, quality improvement, or service development (e.g., PRINCE2, Lean, Six Sigma)
• Understanding of IR35 principles, contractor engagement, and operational boundaries within mixed workforces
• Knowledge of clinical governance, risk management frameworks, and quality assurance processes
• Awareness of service development and operational transformation in digital or remote settings

About Psychiatry UK

Psychiatry UK is the UK's leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient‑centred care.

Benefits

You will have access to a range of wellbeing perks, including a Health Cash Plan, Well Hub Subscription, access to an Employee Assistance Programme, Annual Volunteering Day, Enhanced Sickness and Family Leave pay, Length of Service Bonus, Work from Home allowance and Pension options. At Psychiatry UK, we care about what matters to you.

Career Development

A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—while enjoying the flexibility of a remote full‑time role. As part of a leading online mental health service, you'll collaborate with innovative, forward‑thinking professionals in a dynamic, multidisciplinary team committed to making a real difference.

Wellbeing Support

We want you to enjoy your work while feeling healthy, happy, and appreciated. That's why we've created a benefits package designed with you in mind.