Public Liasion Officer

Elvet Recruitment; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Public Liaison Officer in Leeds to act as the main contact between the construction team and the public. This role requires a candidate with solid customer service experience, strong communication skills, and the ability to coordinate public consultations. The ideal candidate must hold a full UK driving licence and have at least 2 years of relevant experience. This permanent position offers an opportunity to engage with the community during significant redevelopment projects.

Qualifications

• Full UK driving licence is essential.
• Minimum of 2 years in customer service or administrative role.
• Strong IT skills required with proficiency in Microsoft Office.

Responsibilities

• Serve as the main contact between construction team and public.
• Handle enquiries and feedback from residents and stakeholders.
• Coordinate public consultations and communication materials.

Skills

Customer service

Communication skills

Public relations

Tools

Microsoft Office Suite

Customer service websites

Social media

Job description

Job Summary

Elvet Recruitment have been appointed to recruit a Public Liasion Officer for a regional civils and housing contractor, to work within their sites in the Leeds area.

This is a perfect opportunity for a highly motivated individual to serve as the primary point of contact for the public and key stakeholders affected by our ongoing construction projects. This is an excellent opportunity for someone passionate about customer service and community relations. The project involves major redevelopment works in a busy public area, designed to enhance infrastructure and improve public spaces.

Main Duties

• Act as the main point of contact between the construction team and the public.
• Handle enquiries, feedback, and complaints from residents, local businesses, and stakeholders in a timely and professional manner.
• Coordinate public consultations, briefings, and site visits.
• Develop and distribute communication materials explaining the works, timelines, and impacts.
• Liaise with local authorities, councils, and community groups.
• Monitor public sentiment and identify opportunities for engagement and improvement.

Skills and Experience

• Full UK driving licence (essential).
• At least 2 years' experience in a customer service or administrative role (essential).
• Strong IT skills with proficiency in Microsoft Office Suite.
• Experience with updating customer service websites (desirable).
• Knowledge of social media platforms (desirable).
• Previous experience in communications, PR, or marketing (desirable).

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

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Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.